Assistant Shop Manager - Liverpool

Are you someone who is excited about charity retail, fashion, and can use their initiative? Do you have experience managing a retail team? If yes, then please keep reading as we may have the role for you.

Join our friendly team in Norris Green, Liverpool, and help us make a difference in the community. We’re looking for a passionate and motivated individual to support the day-to-day running of our shop and help it reach its full potential.

This is a permanent position, working 22.5 hours per week over 3 days.

As an Assistant Shop Manager, you will:

• Help develop in-store systems and promote donations and sales to maximise profits.
• Represent Mencap as an efficient and charitable organisation by ensuring that your actions reinforce the Mencap aims and values.
• Strive to ensure stock is generated from the local area and donors.
• Sign up donors to the Gift Aid scheme and ensure maximum income is achieved through Gift Aid.
• Be responsible for achieving profit targets by maximising sales and managing costs effectively.
• Maintain the store to a high standard of presentation throughout.
• Build an effective volunteer team and provide training, development, work reviews, and appraisals to paid staff and volunteers.
• Be responsible for all financial and cash handling and health and safety procedures.

To be a successful Assistant Shop Manager, you will be:

• An experienced assistant manager or supervisor with the ability to maintain budgets and complete weekly income and banking sheets accurately, preferably with previous charity retail experience.
• Flexible in working hours and days, including weekends and Bank Holidays as appropriate.
• Willing to travel to occasional team meetings, training events, and assist with setting up other new stores as part of the initial growth of the retail chain.
• Passionate about the Mencap values and committed to ensuring our retail brand is successful.

We are an equitable, diverse, and inclusive organisation and particularly welcome applications from disabled individuals and those from Black and Asian communities, as they are under-represented within our workforce.

We are proud to be a Disability Confident Leader and encourage applicants with disabilities to apply. For more information, please visit the direct gov website.

JOB ID: 34210

At Mencap, we offer a comprehensive benefits package designed to support and reward our employees, making sure our teams feel valued and appreciated.

This includes 32 days of paid holiday (including bank holidays, pro-rata), discounts at leading retailers, health cash plans, interest-free loans, and more. For full details, please see the attached document outlining all benefits.

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We support people with learning disabilities, their families, and carers. We advocate for a kinder, fairer, and more inclusive society.

Everyone at Mencap works either directly supporting individuals or as colleagues providing advice and support.

Belonging at Mencap is for everyone, every day, everywhere.

• Everyone is expected to treat people well and make Mencap an inclusive organisation.
• We believe in growth and learning, and it’s okay to make mistakes as long as we learn from them.
• We aim for everyone to feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online, open to all colleagues, including groups for Black and Asian staff, LGBTQIA+, disabled individuals, women, parents, carers, and allies.

We encourage everyone to apply to work at Mencap. We offer various contract types and working patterns. We focus on your personality and values, not just experience, and will provide training and development to help you succeed.