Volunteer & Community Fundraising Assistant in Sutton

Could you be the friendly, organised first point of contact for volunteers and people raising money to support world-leading cancer care and research? We’re looking for a Volunteer & Community Fundraising Assistant to join our friendly Community Fundraising team. You’ll help volunteers and supporters feel welcomed, valued and well supported. This is a varied role where you’ll support volunteers and community fundraisers, respond to enquiries, help keep our records and processes running smoothly, and make sure volunteers and supporters feel appreciated.

You’ll join a collaborative, supportive and ambitious team, with opportunities to learn and develop and see the impact of your work every day. If you’re organised, people-focused and motivated by making a difference, we’d love to hear from you.

• This role is an integral part of the Community Fundraising team, providing support to our volunteers and being the first point of contact for enquiries from people raising funds for The Royal Marsden Cancer Charity.
• Dealing directly with supporters and volunteers, the role requires an effective communicator and a proactive, personable individual with a keen eye for detail.
• The successful candidate will be skilled at building and maintaining positive relationships, ensuring supporters and volunteers feel valued, motivated and well supported.
• Alongside delivering excellent stewardship, they will be confident managing a range of administrative tasks, maintaining accurate records and providing efficient operational support to the team.
• Responding to enquiries from volunteers and supporters by phone, email and in person.
• Helping volunteers get started, including applications, onboarding, training and inductions.
• Coordinating rotas, records and supporter activity so the team has accurate information.
• Supporting excellent stewardship so volunteers and supporters feel appreciated.
• Helping with fundraising materials, hospital displays, stock and merchandise activity.
• Supporting cash handling and donation administration, with accurate records for audit purposes.

The Royal Marsden Cancer Charity raises money to save the lives of people affected by cancer, everywhere. We ensure The Royal Marsden’s world-leading nurses, doctors and research teams can provide the very best care and develop life‑saving treatments, which are used across the UK and across the world.

From funding state‑of‑the‑art equipment and ground‑breaking research, to creating the very best patient environments, we will never stop looking for ways to save the lives of people affected by cancer.

• 27 days’ annual leave plus bank holidays.
• Pension scheme with employer contributions of up to 6% (increasing with service).
• Life insurance and employee assistance programme.
• Enhanced family policies.
• Subsidised canteens and wellbeing support.
• A Sutton hospital‑based office with shuttle service to and from Sutton station.

• Ability to build strong and effective working relationships and manage multiple stakeholders.
• Computer literate and competent with Microsoft products.
• Experience of using databases.
• Experience of administration.
• Excellent communication and interpersonal skills, with the ability to work closely and effectively with staff, volunteers and supporters.
• Excellent organisation skills and attention to detail.
• Proactive approach to problem solving.
• Able to work efficiently and effectively on a variety of tasks using own initiative and good judgement, prioritising to meet deadlines.
• An interest in cancer and health issues, with an understanding of NHS practices and procedures.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Flu Vaccination – What We Expect of our Staff: At The Royal Marsden we have an immune‑compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the utmost importance to us, and it is the expectation of The Royal Marsden that all patient‑facing staff have an annual flu vaccination, provided free of charge by the Trust.