Administrative Assistant in Sutton

The Olayan day Unit are seeking an enthusiastic Scheduling officer to help maintain the efficient scheduling of treatments in their medical day Unit at our Sutton site. This post is vital to the smooth running of the unit, you should possess excellent interpersonal, verbal communication and organisational skills. Keyboard/IT skills are essential, and hospital experience is desirable.

The post is for 36.5 Hours a week Monday and Friday ; 09.00-17.00. For further information please contact Maxine Mew on Ext 1152

Main duties of the job

The administrator is an integral member of the Day Care Unit team, under the supervision of the admin lead and sister’s of the Day Care Unit.

The post holder will coordinate all administrative aspects of the Day Care Unit including reception duties, scheduling chemotherapy appointments, preparation of chemotherapy workflows, data collection, and clerical duties.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

• Appointments, scheduling and capacity management.
• To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.
• To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the Day care unit experience.
• To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.
• To schedule all chemotherapy/supportive treatment on the Day Care Unit in line with local guidelines and protocols.

Person specification

Education/Qualifications

• ELC (European Computer Driving Licence) or equivalent
• NVQ Customer Care

Experience

• Understanding of working with patients who are critically and chronically ill
• Willingness to learn admin functions
• Experience of working in a healthcare environment

Special aptitudes and disposition

• Good interpersonal skills
• Good organisational skills
• Ability to work as part of a team
• Ability to work under pressure

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.