Senior Configuration Analyst

An exciting opportunity has arisen to join our Digital Health Epic Connect Team, across The Royal Marsden NHS Foundation Trust and Great Ormond Street.

We are recruiting a Senior Configuration Analyst on a 12-month fixed-term contract to support the delivery of a patient engagement project using Epic My Chart Care Companion.

Working within the wider Connect Outpatients and My Chart analyst team, the successful candidate will partner with clinical, operational and digital colleagues to design, configure, test and implement digital care pathways that support patients throughout their treatment journey.

We are seeking an experienced and passionate individual who is certified or accredited in at least one Epic application, preferably with experience in My Chart and My Chart Care Companion.

A strong track record of collaborating with clinical and operational teams, and managing configuration change in a live EPR environment is essential.

Please be advised that the successful candidate will be expected to work in a hybrid capacity - please do not to apply if you are seeking a fully remote position.

Our team works flexibly with a combination of remote and office based working days.

The successful candidate will be required to travel to all sites at Great Ormond Street Hospital and The Royal Marsden Hospital sites (Bloomsbury, Chelsea and Sutton).

The successful candidate would be well supported by an experienced team and line management structure.

Main duties of the job

As a Digital Health Record (DHR) Senior Configuration Analyst the post holder is responsible for:

• Assisting with the delivery of the Trust’s new electronic patient record (DHR) system within a designated team
• Working on several integrated areas to ensure a coordinated approach across all teams
• Working in partnership with our partners, Great Ormond Street Hospital and Epic
• Analysing and suggesting ways to improve current workflows and working practices
• Facilitating agreement for changes in working practices with appropriate stakeholders
• Matching agreed workflows with those already built into DHR system and/or configuring the DHR system using configuration tools to tailor the system
• Assisting with testing of the systems to ensure it is safe, usable, secure and robust
• Working for our organisation

The Royal Marsden NHS Foundation Trust is a world‑leading cancer centre.

Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer.

We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is.

When people entrust their lives to us, they have the right to demand the very best.

That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team.

We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways.

There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on‑going achievements.

• Detailed job description and main responsibilities
• For further information please refer to the Job Description and Person Specification
• Analyse and document simple to highly complex clinical and administrative workflows, information, data collection and/or reporting requirements.
• Investigate end users’ preferences and populate databases as part of the configuration process.
• Be an expert in the application area, troubleshoot problems and address questions from end users regarding the application.
• Ensure that the DHR system is configured to meet new ‘best practice’ ways of working, in order to achieve cost‑saving benefits and improved workflow processes, whilst working to relevant legal and regulatory frameworks.
• Log issues as they arise and liaise with colleagues and the supplier to achieve resolution and update the systems accordingly.

Escalate unresolved issues through the Configuration Manager or Deputy Head of Design and Delivery as appropriate.

Person specification

Education/Qualifications

• Educated to degree level or equivalent experience
• Maths and English GCSE grade C or above or equivalent qualification
• Continuing Professional Development
• IT qualification in MS Office or equivalent experience
• Knowledge & Experience
• Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment
• Knowledge of medical terminology
• Experience of supervising or line‑managing staff, including contributing to or performing appraisals
• Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures
• Experience of Epic configuration
• Previous NHS experience
• Experience of supporting change management
• Understanding of Information Governance

Skills/Abilities/Knowledge

• Excellent organisational and planning skills
• Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, Power Point
• Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions
• Ability to impart knowledge and/or present to others in a clear and concise manner
• Able to cope with unpredictable and intense situations
• Able to lead meetings, resolve conflicts, maintain issues lists and work to a project plan
• Able to work collaboratively with own team members as well as those in other application teams
• Good analytical and project management skills
• Clear thinking and logical approach to technical problem solving
• Confident in working with, negotiating with and motivating clinical staff, medical consultants and/or other senior managers
• Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options
• Ability to present and argue a case confidently and persuasively
• Other
• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes
• Demonstrable skill to work together to serve our community through delivering safe and excellent clinical care
• Value diversity and difference, operates with integrity and openness
• Treating others with compassion, empathy and respect
• Share information openly and effectively with patients, staff, and relatives
• Works across boundaries, looks for collective success, listens, involves, respects, and learns from the contribution of others
• Uses evidence to make improvements, increase efficiencies and seeks out innovation

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups.

We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential.

We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

We advise you to submit your application as early as possible to prevent disappointment.

Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application.

Applicants are advised to check your email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus.

Each year, seasonal flu affects thousands of people in the UK.

Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

• Employer certification / accreditation badges
• #J-18808-Ljbffr