At a Glance
- Tasks: Coordinate patient appointments and provide essential administrative support in a dynamic medical environment.
- Company: Join The Royal Marsden, a leading cancer treatment centre with a commitment to patient care.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Diversity and inclusion are valued; we welcome applications from all backgrounds.
- Why this job: Make a real difference in patients' lives while working in a fast-paced, rewarding role.
- Qualifications: Experience in healthcare and strong interpersonal skills are essential.
The predicted salary is between 30000 - 38505 £ per year.
An exciting opportunity has become available for a motivated, organised, and enthusiastic scheduling administrator to join our dynamic Medical Day Unit team at The Royal Marsden. As a key member of our administrative team, you will play a vital role in delivering a smooth and efficient patient journey. Your day to day responsibilities will include scheduling and coordinating patient appointments for cancer treatment, supporting and responding to patient queries with care and professionalism, acting as a front of house ambassador on our front desk, creating a welcoming environment, and providing essential administrative support to a busy and fast paced day unit.
Main duties of the job
- The Administrator/Scheduler is an integral member of the Medical Day Unit team under the supervision of the Administrative Manager and Nursing Managers.
- The post holder will coordinate all administrative and scheduling aspects of the Day Care Services including appointment scheduling, reception, and clerical duties.
- The working days will be Monday - Friday 08:00 - 16:00 or 09:00 - 17:00.
Detailed job description and main responsibilities
- To manage all new patient cancer treatment referrals from clinicians, ensuring that the first cancer treatment is scheduled within NHS Cancer Waiting Times targets.
- To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the cancer treatment scheduling experience.
- To liaise with the clinical teams and nursing staff to prioritise the scheduling of patient appointments.
- To schedule all cancer treatment appointments on the Medical Day Unit in line with local guidelines and protocols.
- To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results, patient experience, and clinic schedules.
- To book chemotherapy prescribing clinic and treatment appointments for all patients receiving chemotherapy.
- To develop specialist knowledge of cancer and chemotherapy and supportive regimes used within day care.
Person specification
- Education/Qualifications: NVQ Customer Care
- Experience: Demonstrable experience working in a healthcare environment; Understanding of working with patients who are critically and chronically ill.
- Special aptitudes and disposition: Good interpersonal skills; Ability to work under pressure; Ability to work as part of a team; Patience and understanding of patients' needs; Experience of working with computers.
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Flu Vaccination - What We Expect of our Staff
At The Royal Marsden we have an immune-compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the utmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Senior Administration Assistant employer: Royal Marsden
The Royal Marsden in Kingston upon Thames is an exceptional employer, offering a supportive work culture that prioritises patient care and employee development. With a focus on teamwork and professional growth, staff members benefit from ongoing training opportunities and a commitment to maintaining a healthy work-life balance, making it a rewarding place to contribute to meaningful healthcare outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Administration Assistant
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Royal Marsden.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Royal Marsden.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Royal Marsden, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Administration Assistant
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Royal Marsden.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Royal Marsden.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Royal Marsden. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Royal Marsden. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Royal Marsden
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Royal Marsden’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
