At a Glance
- Tasks: Be the friendly face of our charity, assisting with events and supporter care.
- Company: Join The Royal Marsden NHS Foundation Trust, a leading cancer care provider.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace with clear career pathways.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28860 - 28860 £ per year.
Are you organised, personable and passionate about making a difference? Join us in a role that combines excellent supporter care with the excitement of fundraising events. We're looking for a Receptionist & Challenge Event Assistant to join our friendly Challenge Event team. This role is the first point of contact for many supporters of the Charity. It is also an integral part of the Challenge Events Team, assisting with managing a portfolio of third-party challenge events.
Main duties of the job:
- Be the first point of contact for all enquiries at the Charity’s reception desk in Sutton.
- Provide excellent supporter care by responding to event enquiries quickly and efficiently and providing advice and support where necessary.
- Work across a variety of different digital platforms to help process challenge event registrations.
- Send relevant materials and letters to supporters in a timely manner, keeping an accurate record of these communications on the database.
- Ensure the event information on the charity website and displayed within the hospital is up-to-date and relevant.
- Provide support with the delivery of events including preparing equipment and materials.
- Work closely with other fundraising teams, to support the Charity’s overall objectives and targets.
Person specification:
- Experience in a customer service role or charity volunteering experience.
- Computer literate and competent with Microsoft products.
- Experience of using a database.
- Ability to build strong and effective working relationships.
- Proactive approach to problem-solving.
- Excellent organisational skills and attention to detail.
- Able to multitask and work to deadlines.
- Excellent communication and interpersonal skills.
- Able to respond sensitively and appropriately to emotional circumstances, including distressed/bereaved supporters.
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination - What We Expect of our Staff: At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. The wellbeing of our staff and patients is of the utmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Receptionist & Challenge Event Assistant employer: Royal Marsden
The Royal Marsden in Kingston upon Thames is an exceptional employer, offering a supportive work culture that prioritises patient care and employee development. With a focus on teamwork and professional growth, staff members benefit from ongoing training opportunities and a commitment to maintaining a healthy work-life balance, making it a rewarding place to contribute to meaningful healthcare outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist & Challenge Event Assistant
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Royal Marsden.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Royal Marsden.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Royal Marsden.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Royal Marsden. Apply directly through us to stand out!
We think you need these skills to ace Receptionist & Challenge Event Assistant
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Royal Marsden. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Receptionist & Challenge Event Assistant, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Royal Marsden
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Royal Marsden. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
