Radiotherapy Aide

At The Royal Marsden NHS Foundation Trust, we are proud of our international reputation for delivering world-class patient care, education, and research. Through our unique partnership with The Institute of Cancer Research, we have helped create Europe's largest comprehensive cancer centre, driving innovation and excellence in cancer treatment.

We are looking for a motivated, enthusiastic, and compassionate individual to join our friendly and dedicated team of Radiotherapy Aides. This is an exciting opportunity for someone who enjoys working in a busy, patient-facing environment and wants to play an important role in supporting patients throughout their radiotherapy journey.

Main duties of the job

To carry out in a responsible and efficient way the provision of reception duties & clerical support to the radiotherapy department.

Provide patient support as appropriate to assist the patient pathway.

Be able to work flexible hours to support effective service provision.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification

Provide friendly and professional reception of patients and their escorts.

Record the attendance of patients in the appointment system.

Make bookings for radiotherapy treatments in collaboration with the radiographic staff.

Arrange patients’ appointments and provide summary and assist in arranging hospital transport and outpatient clinic appointments as required.

As a Radiotherapy Aide, you will be a valued member of the radiotherapy team, providing essential administrative, clerical, and reception support. You will help ensure our department remains safe, welcoming, and well‑organised while delivering an excellent experience for patients attending treatment.

Often one of the first people our patients meet, you will be a warm and approachable presence, helping to create a positive and reassuring environment during what can be a challenging time in their lives.

What we're looking for

• Organised, efficient, and able to work effectively in a busy environment
• Friendly, approachable, and committed to excellent patient care
• An excellent communicator with strong interpersonal skills
• IT literate and confident using digital systems
• Interested in working within a healthcare setting that combines compassionate care with advanced technology

Working Hours

We welcome applications from part-time candidates. The department's routine working hours are Monday to Friday, although there are a small number of weekend shifts each year, which are planned and agreed in advance.

Person specification

Education/Qualifications

• General education to GCSE Grade 4 or above or equivalent
• GCSE English Language & Mathematics Grade 4 or above or equivalent
• Level 3 (or higher) education or training

Experience

• Have experience of working in client facing roles
• Experience of working with computer systems to manage bookings or similar.
• Evidence of previous admin and clerical roles
• Experience in hospital environment

Skills/Ability/Knowledge

• Ability to use initiative and work with minimal supervision
• Ability to make decisions, organise and prioritise own workload
• Evidence of commitment to customer care initiatives
• Computer literate with associated keyboard skills
• Demonstrate ability to share information and work collaboratively as part of a team
• Ability to organise and maintain records
• Commitment to personal development

Circumstances

• Able to work bank holidays or at a weekend on a volunteer/rotational basis to cover gap day service (certain categories of patients need not to have more than 2 days gap in any seven days and we call this provision a ‘gap day’)

Skills/Ability/Knowledge

• Good interpersonal skills with particular ability to liaise effectively with multidisciplinary team members using both written and spoken English

Circumstances

• Ability to work non-standard hours between the hours of 8:00 and 20:00 to meet the exigencies of the service as required.
• Able to work flexibly to meet service needs in a fast changing environment which is demanding physically and emotionally.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Sarah Armstrong Job title Professional Development Lead for Radiotherapy Email address sarah.armstrong@rmh.nhs.uk

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