PPMDU Coordinator Chelsea

Private care Medical Day Unit is seeking an enthusiastic Coordinator to help maintain the efficient management of the scheduling team on the Medical Day Unit at our Chelsea site. This post is vital to the smooth running of the main unit. You will work in a busy environment, providing a supportive role to the clinical teams and the effective running of the on-site scheduling team. The role also includes some movement around different parts of the hospital as well as admin-based roles. As a member of a multi-disciplinary team, you should possess excellent interpersonal, verbal communication, and organisational skills. Keyboard/IT skills are essential and hospital experience is desirable. The post is for 37.5 hours a week Monday to Friday, with varied shifts between 8.00am – 8.00pm, working at Chelsea and Cavendish site on a rota basis with support on the Sutton site.

Main duties of the job:

• The Scheduler is an integral member of the Private Care Medical Day Unit team, under the supervision of the Scheduling Manager.
• The post holder will coordinate all administrative aspects of the Day Care Services including data collection, reception, and clerical duties.
• They will cover for the scheduling manager in their absence from site or when on annual leave.
• The working days will be Monday – Friday with various shift patterns 7.45am - 8.00pm. Weekend working may be added on an ad hoc basis in the future.

Working for our organisation:

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance, and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities, and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities, and we welcome flexible working requests from point of hire to support employees' work-life balance. We are looking for employees who aspire to excellence, share our values, and can play a crucial role in our ongoing achievements.

Detailed job description and main responsibilities:

• Appointments, scheduling, and capacity management across all 3 sites.
• To oversee and coordinate the scheduling inbox daily, ensuring that team members are aware of priority workloads on the day.
• To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.
• To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience.

Person specification:

• Education/Qualifications: ELC (European Computer Driving Licence) or equivalent, NVQ Customer Care.
• Experience: Experience working in a healthcare environment, understanding of working with patients who are critically and chronically ill.
• Skills Abilities/knowledge: Evidence of commitment to customer care initiatives, awareness of patient confidentiality, experience of working with computers, ability to work to tight deadlines, good interpersonal skills, good organisational skills, self-motivated, ability to work as part of a team, patience and understanding of patients’ needs, ability to work under pressure.
• Other Requirements: Flexibility to meet the needs of the service (e.g. shift work), able to work on both sites and to be flexible to meet the needs of the role – Chelsea/Sutton/Cavendish Square.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates, and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application. All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff:

At The Royal Marsden, we have an immune-compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the utmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.