Senior Internal Communications Manager in London

The Senior Internal Communications Manager is a key member of the Marketing and Communications team, supporting the Associate Director, PR and Communications to develop and deliver the internal communications strategy for the Trust. As the lead for internal communications, supported by the PR and Communications Assistant, you will be an experienced internal communications specialist adept at advising colleagues at all levels within the organisation on best practice in engaging staff and ensuring that key messages land at the right time in the right way. You will take a lead on key campaigns, for example this year's 175th Anniversary, and work closely with teams across the hospital to ensure strategic projects and programmes are communicated effectively with staff. You will have a proven track record for delivering internal communications plans to engage and inform staff working in a non-desk-based environment and have experience of managing stakeholders of all levels both within and outside an organisation.

Main duties of the job

• To develop and implement the Trust’s internal communications strategy, delivering a proactive plan to ensure all staff, regardless of role, feel connected to the organisation and that they have a voice on key issues. You will use both traditional and digital channels to achieve this.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

• Lead development of a new internal communications strategy for The Royal Marsden NHS Foundation Trust, aligned to the Trust’s Five-Year Clinical Strategy, annual operational objectives and the new Workforce Strategy.
• Embed the new internal communications email platform to enhance user experience and provide metrics for evaluation and future refinement.
• Deliver the agreed internal communications activity whilst continually reviewing and measuring the effectiveness of the channels and delivery methods used, making recommendations to review and amend the strategy and tactics as appropriate.
• Commission an annual audit of current internal communications to inform the Trust’s future approach and use the resulting metrics and information to improve processes and delivery channels as necessary.

Person specification

Education/Qualifications

• A-levels or equivalent experience.

Experience

• Significant internal communications experience – former substantial employment within the NHS/or in-house communications team in a healthcare setting or with a blue chip company.
• Experience of working in a dynamic, high profile organisation that is a leader in its field with a strong brand.
• Understanding of the NHS, healthcare or departments.

Skills/Abilities/Knowledge

• Sound understanding of the integration of traditional and digital internal communications campaigns.
• Understanding of print and digital design.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application. All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.