Radiology Department Assistant in London

The Royal Marsden Hospital is one of Europe’s largest Oncology centres and was the world’s first hospital dedicated to cancer research, diagnosis, treatment and education.

This post is based at our Cavendish Square site where we see both private care and NHS patients.

There are also sites in Chelsea and Sutton.

We are currently inviting applications from enthusiastic individuals to join the radiology team at our Cavendish Square site in Central London.

We are looking for an enthusiastic, motivated and experienced imaging or healthcare assistant to join our dedicated team.

We are particularly interested in applications from a radiology assistant or HCA with radiology and/or outpatient experience.

The radiology unit provides a variety of radiology procedures within the different modalities, including breast radiology services.

We provide opportunities for professional and personal development.

• Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members.
• Experience of working in a pressurised environment
• Experience of working in a relevant care environment, eg. within a hospital in a radiology or outpatient department.

The successful candidate should be a highly motivated individual with good communication skills.

The successful candidate should be punctual, presentable and courteous at all times and be able to remain calm under pressure.

Main duties of the job

The post holder will be expected to be flexible in their approach.

The post holder will work as a member of the multi-disciplinary team in the provision of an efficient and effective diagnostic imaging service.

The department assistant will be responsible for assisting in the timely, efficient and courteous provision of the diagnostic imaging service. This will include:

• Communicating appointment details to patients both by phone and in writing.
• Ensuring that all patients are appropriately prepared and ready for imaging at the required time.
• Assisting radiographers and Radiologists in the performance of Diagnostic Imaging examination and procedures.
• Provision of appropriate patient care.

The post-holder will be required to work closely with a team of highly skilled professionals to facilitate the smooth running of the department.

Key working relationships in the department will be with the imaging, medical, clerical and nursing staff.

In addition, there will be contact with Consultants and their secretaries throughout the trust and other health services.

The post holder will assist patients navigating the Cavendish Square site.

The post holder will also provide cover for the reception desk as needed and will be required to handle enquiries from patients, their carers and trust and non-trust staff in person or by telephone/post.

The post holder will have contact with adult patients, including contact with the terminally ill.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre.

Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer.

We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is.

When people entrust their lives to us, they have the right to demand the very best.

That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team.

We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways.

There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification

• To assist in radiographic examinations undertaken within radiology (CT, MRI, mammography, ultrasound and x-ray).
• To communicate effectively and empathetically with patients and their escorts prior to, during and after an examination.
• To deal with colleagues, patients, carers and relatives in a helpful, reassuring and friendly manner.
• To support radiographic, medical and nursing staff in the examination of patients by ensuring a safe, clean and hygienic working environment.
• Ensure patients are appropriately prepared for radiographic examinations and procedures following defined protocols.
• Assist patients in their personal preparation for diagnostic imaging tests and procedures, including helping with dressing.
• Measure and record patient height and weight.
• Perform venepuncture for venous blood sampling and/or cannulation preparation for diagnostic imaging tests which require IV contrast after training.

Person specification

Education/Qualifications

• Evidence of education to GCSE / NVQ level 2 or equivalent.
• Evidence of A level in one subject or equivalent.
• Basic life support skills.

Experience

• Experience of working with a variety of staff.
• Evidence of effective interpersonal skills with particular ability to liaise with multidisciplinary team members.
• Experience of working in a pressurised environment
• Experience of using hospital IT/electronic systems.
• Experience of working within a healthcare organisation.
• Experience of working within a relevant care environment, e. g. within a hospital in radiology or outpatient department, or nursing home.

Skills/Abilities/Knowledge

• The ability to communicate effectively in both written and spoken English to a wide range of people; to make oneself easily understood.
• Ability to remain calm when under pressure and cope with unanticipated demands
• The ability and initiative to prioritise a busy workload, and to work without close supervision
• Ability to quickly re-prioritise with the occurence of unexpected events.
• Ability to handle sensitive information without compromising confidentiality or trust.
• Willingness and demonstrable ability to work as part of a team.
• Demonstrable evidence of personal and professional development
• Flexible, polite and friendly
• Punctual and courteous.
• Able to align with the trust uniform policy.
• Calm under pressure.
• Able to work on own initiative and problem solve when necessary.
• Ability to use IT systems.
• Experience of typing and data entry.
• Other requirements
• Evidence of commitment to customer care initiatives
• Knowledge and understanding of quality issues.
• Flexibility to meet the needs of the service (e. g. shift work).

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups.

We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential.

We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications.

We advise you to submit your application as early as possible to prevent disappointment.

Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application.

Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus.

Each year, seasonal flu affects thousands of people in the UK.

Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.