Learning Management System Administrator

The Royal Marsden NHS Trust is looking for a skilled and motivated Learning Management System (LMS) Administrator to support the administration of our digital learning platform. The role involves providing end-to-end LMS administration, including learner support, system configuration, and maintenance activities. Applicants must have experience working as a LMS Administrator.

Main duties of the job:

• The post holder will provide operational and administrative support for the Trust’s Learning Management System (Learning Hub), ensuring the effective delivery, maintenance, and continuous improvement of digital learning resources.
• Key responsibilities include managing a comprehensive portfolio of online learning courses, audiences, certifications, assessments, evaluations, and dashboards; maintaining learner records and user accounts; producing statutory, compliance, and ad hoc reports; and ensuring the accuracy and integrity of learning data in line with Information Governance requirements.
• The role requires close collaboration with workforce, administrative, and technical teams to support system enhancements, testing activities, and ongoing service improvements.

Working for our organisation:

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities:

• Create and administer system accounts for Institute of Cancer Research (ICR) staff, external partners, volunteers, students, honorary contract holders, and other non-standard user groups requiring access to the Learning Hub.
• Create, manage, and maintain course pages, providing guidance and recommendations to Learning and Development colleagues, educators, and subject matter experts on course page design and structure.
• Ensure the online course catalogue remains accurate, current, and aligned with organisational requirements.
• Maintain and enhance the look, functionality, and user experience of the Learning Hub, ensuring a high-quality and accessible learning environment.
• Manage audience structures within the Learning Management System, including the creation, maintenance, and review of dynamic and manual audiences to support mandatory training assignment, learner targeting, compliance monitoring, and organisational reporting requirements.
• Create, configure, and maintain certification programmes within the Learning Management System (Totara), ensuring learning pathways, renewal requirements, compliance rules, and recertification periods are accurately aligned to organisational and statutory training requirements.

Education/Qualifications:

• A good level of computer literacy including Microsoft Word, Excel PowerPoint and Outlook.
• Educated to GCSE level including English & Maths at Grade C or equivalent.

Experience:

• Experience in an office administrative role and providing high quality administrative support to others.
• Experience of using computer systems for data input, reporting and statistical manipulation.
• Experience of providing a quality service to customers and diffusing difficult situations.
• Experience in working with learning management systems.
• Knowledge and understanding of Learning Management Systems, with experience of the Totara platform.
• Ability to learn, apply, and support new system enhancements and functionality within Totara environments.

Skills Abilities/knowledge:

• Good written communication skills; ability to produce and compose documents to a high standard of presentation with good written English.
• Good oral communication and interpersonal skills; ability to provide clear instruction, convey confidence and use questioning to check understanding and ability to confidently communicate with staff at all levels.
• Ability to work without close supervision and organise, anticipate and plan workload.
• Ability to remain calm when under pressure and cope with unanticipated demands.
• Ability and initiative to prioritise a busy workload.
• Attention to detail when managing multiple tasks.
• Good organisational, coordination and planning skills.
• Able to ‘think on your feet’ to solve problems when they arise.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

Please ensure your information is accurate to avoid errors with processing your application. All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff:

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.