Ward Clerk in Kingston upon Thames

Are you interested in joining a stimulating environment that is committed to fulfilling the needs of its staff as well as its patients? Do you work well in a team? Do you have excellent communication skills? Are you organised and have PC skills? Are you able to demonstrate good interpersonal skills and work in a confidential and sensitive manner? If you are, then Day Care Services may be for you.

The RMH operates a chemotherapy suite at Kingston hospital. The unit is a busy day care facility, providing care and support to patients with a wide variety of cancers. The unit will offer a modern, pleasant environment to ensure comfort and a relaxed setting throughout the patient’s pathway. We are committed to providing the highest quality care and maintaining consistently high standards in a professional and friendly atmosphere.

We are looking for a motivated and enthusiastic individual who enjoys the challenges and advantages of working in a small, friendly team in a day care setting. In return for your commitment, we are dedicated to supporting all staff with excellent staff support facilitation. If you are committed to providing patient-focused care and would like to join our team, then we would like to hear from you. Informal visits welcome, please contact Sister Paulina Bylica 02089735030.

Main duties of the job:

• The administrator is an integral member of the Medical Day Unit team, under the supervision of the Sister of the MDU and the Matron for Day Care Services.
• The post holder will coordinate all administrative aspects of the Day Care Services including data collection, reception and clerical duties.

Working for our organisation:

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services.

We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital. At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That’s why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees' work-life balance.

We are looking for employees who aspire to excellence, share our values and can play a crucial role in our ongoing achievements.

Detailed job description and main responsibilities:

• To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets.
• To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience.
• To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.
• To schedule all chemotherapy treatment on the Medical Day Unit in line with local guidelines and protocols.
• To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc.

Person specification:

Experience: Experience working in a healthcare environment. Understanding of working with patients who are critically and chronically ill.

Education/Qualifications: ELC (European Computer Driving Licence) or equivalent NVQ Customer Care.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

Please ensure your information is accurate to avoid errors with processing your application. All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff:

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the utmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.