Consultant Account Specialist in Kingston upon Thames

An exciting opportunity has arisen to join our Private Patient Billing and Credit Control team. The successful applicant will require strong communication skills and possess a methodical approach to query investigation and process improvement. They will be responsible for managing a portfolio of Consultant billing accounts, ensuring that strong working relationships are developed and maintained with all service users.

Main duties of the job include:

• Management of a portfolio of consultants
• Account setup and maintenance
• Billing accuracy investigation
• Query management and debt escalations of consultant billing activity

The post holder will work independently in a proactive manner to maximise the activity on the account by effectively managing the development of their portfolio to ensure billing and debt targets are achieved whilst engaging with, supporting and partnering with the Consultants using the service. They will develop relationships across the Private care directorate and work collaboratively with these teams to develop the Consultant billing offering, ensuring all KPIs are achieved.

They will lead and monitor the business critical professional fees payment processes each month, assigning duties across teams to ensure the accurate download, reconciliation, comparison and calculation take place for presentation to senior management for authorisation prior to submission to SBS. They will also be responsible for ensuring payments are processed successfully, efficiently and accurately.

Education/Qualifications required:

• GCSEs in Mathematics and English Language
• University degree and/or CCAB certificate level or equivalent relevant experience

Experience required:

• Experience of Billing of PMI, Embassy and other types of Sponsors
• Experience of Medical Private Care financial activity
• Extensive Billing or Credit Control experience

Knowledge and skills:

• Ability to work autonomously to meet pre-set objectives
• Ability to work under time pressure
• Demonstrate motivation, negotiation and persuasion skills
• High level of analytical skills
• Good communication and interpersonal skills
• Self-motivating and demonstrating initiative
• Articulate, conscientious and attentive to detail
• Good time management and ability to prioritise own workload

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Flu Vaccination – What We Expect of our Staff: At The Royal Marsden, we have an immune compromised patient population who we must protect against the flu virus. It is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.