Health Records Adviser

We have an opportunity for a patient focused individual to join our Medical Records and Release of Information Service working at both our Chelsea and Sutton sites. Whether you are already in the NHS looking for a change or wanting that first step in your NHS career, this could be an ideal opportunity to gain experience in a key clinical support service.

The service supports the hospital across several key health record functions including the processing of subject access requests related to access to health records, management of the hospital's chart correction helpdesk, acting as central point of contact for the archiving of health records, and supports activation requests for MyMarsden which gives patients access to their information through our patient app.

The role is cross site with three days in Chelsea and two days in Sutton.

Applicants will have excellent IT skills and demonstrate an ability to deal with confidential and sensitive patient information with excellent attention to detail. Applicants will have strong interpersonal skills and be able to communicate with staff at all levels, with patients, and with patient representatives.

Support and training will be provided, and all team members are encouraged to continue their professional development.

Main duties of the job

To carry out in a responsible and efficient way, the processing of Subject Access Requests

To demonstrate the ability to process requests in accordance with the General Data Protection Regulations (GDPR) and the Data Protection 2018 (DPA18).

To assist with the co-ordination of the department to process SARs requests and the retrieval of medical records.

To assist with the retrieval of medical records using our external provider.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information please refer to the job description and personal specification

To apply the Trust policies and procedures for the processing of Subject Access Requests (SAR)

To utilise functionality of the DHR system to log and track all SARs requests from individuals, responding to queries and reviewing content.

To make sure SARs Requests are processed within the legal time frames.

To process incoming and outgoing correspondence in a consistent and timely manner.

Education/Qualifications

• Information governance related training attendance / qualifications.
• Qualification or training relating to GDPR and DPA18

Education/Qualifications

• Education to GCSE or Equivalent including Mathematics and English
• Knowledge of patient administration and other related systems, acquired through training experience to NVQ3 equivalent level or Advanced Level of Certificate of Technical Competence (IHRIM) and ECDL or equivalent.

Experience

• Considerable experience in working in health care setting
• Proven administration experience including processing and inputting data
• Customer service experience, face to face and over the phone
• Experience of Maintaining efficient office and filling systems
• Sound knowledge of the General Data Protection Regulations (GDPR) and DPA18
• Knowledge of NHS policy and procedures
• Dealing with Subject Access requests
• Dealing with complex issues from the public or service users
• Working knowledge of PAS systems
• Working within a medical records department

Skills Abilities/knowledge

• Good verbal and communication skills
• Ability to liaise with multidisciplinary team members
• Ability to work methodically
• Ability to work well in a team
• Ability to make decisions, organise and prioritise
• Articulate, calm, polite and well-motivated with a positive attitude to customer care
• Knowledge and understanding of quality issues
• Computer Literacy (eg: Microsoft Word and Outlook)
• Experience in data processing and following a process
• Working on Electronic retrieval systems
• Collating and Scanning

Other Requirements

• Flexibility to meet the needs of the service (e.g. shift work)
• Able to work on both sites and to be flexible to meet the needs of the role

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.