Estates Support Officer (CAD & Drawings)

NHS AfC: Band 4

Main area Estates Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week Job ref 282-E1962

Employer The Royal Marsden NHS Foundation Trust Employer type NHS Site The Royal Marsden Chelsea Town Chelsea Salary £34,186 - £37,389 Per Annum Salary period Yearly Closing 29/10/2026 23:59

Job overview

The Estates Department operate and maintain, energy and environmental resources, controls, electrical and mechanical services providing power, lighting, heating, air conditioning to wards, outpatients and operating theatres. Estates directly impacts on patient welfare, frontline clinical care, infection prevention and control and energy efficiency and sustainability across the Estates Trust.
We have an exciting opportunity for a committed highly self-motivated individual, the Royal Marsden is looking for an Estates Support Officer to join the Estates Team in Chelsea. This is a highly valuable broad ranging role, which will expose the post holder to the whole range of Estates services including mechanical, electrical, building & energy control systems and project management. The candidate must be highly proactive in developing their technical knowledge in all aspects of training and work undertaken, engage in active discussions about skills, techniques, methods and approach to tasks in order to develop as a skilled professional. Behaviour at all times must be conducted in a professional manner and consistent with Trust Values.

Main duties of the job

• Be dynamic in their approach and flexible and adaptable to changing needs and priorities. Take proactive steps to learning all aspects of the role and maintain CPD
• To use their own initiative to proactively progress objectives and tasks productively
• To actively progress Estates digitalisation, rapidly learn and implement Estates processes and operating procedures and update the same to increase effectiveness and efficiency
• Rapidly become competent in the use of digitalisation software & tools including but not limited to AutoCAD, CAFM, Common Data Environment (CDE), , NHS digital web-based portals & tools and databases such as Model Hospital, PAM & Collaboration hub and Excel benchmarking and modelling software, etc.
• Undertake site surveys & physical labelling, audits, assessments, information analysis and management and NHS national returns, such as Eric and PAM, etc.
• Work proactively and support both management and frontline estates staff in delivering an effective service.
• Manage, control and update CAFM /asset management systems, ISO 9001 QMS, Estate’s handover records and drawings, Estates stores critical spares records and financial and procurement analysis and reporting

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification

• Collection, analysis and management of a wide range of information. Increasing data capture, digitalisation and systemisation, transparency of activities and increasing data quality. Assisting all Estates staff to comply with Statutory and Mandatory regulations.
• Operate the Trusts AutoCAD system and maintain and update drawings for small works and wider trust activities.
• Undertake physical surveys, audits and risk assessments on physical assets, infrastructure and work /services against all relevant standards & processes, Health and Safety, NHS guidance and Trust policies and procedures
• Produce reports to evidence compliance and provide assurance against Projects & Estates responsibilities and report on safe systems of work
• Undertake work and maintain information and evidence on all aspects of the Trust’s risks, safety, and governance.
• Collection, data quality checks and submission of NHS National and local returns including ERIC, PAM, and FOI’s liaising with all parts of the organisation and external organisation
• Development, production and analysis of key performance indicators & SLA’s
• Assist with the development and administration of the Estates CAFM system, Estates Helpdesk, and assist the CAD team with surveys, asset verification & tagging and uploading information to CAFM
• Competently apply of the Trusts Risk Management policy and risk ratings to the work and service of Estates and Risk registers. Understand the risk-based methodology for establishing backlog maintenance and the implementation of an effective risk assessed program of works
• Liaise with outside consultants, contractors, suppliers and service maintenance providers to confirm and analyse information on tasks, frequencies, costs, reports, etc
• Carry out surveys and audits of record keeping, information database systems, and advise/forecast on improvements or pitfalls to facilitate improvement.

Person specification

Education/Qualifications

• Good standard of education. Good level of Numeracy & literacy
• Sound understanding of computerised asset data /information systems, management & reporting of operational and asset data, developing workflow processes achieved by:
• Relevant College/Higher Education to at least NVQ level 3/Foundation degree or equivalent work experience in the field with specific relevant course certificates
• Educated to NVQ Level 3 /BTEC a relevant course: information technology, data management, engineering etc.
• Usage of a CAFM system / similar data management system.
• Demonstrable work experience and responsibility for updating and analysing information using databases and producing reports on activity in a quality management systems environment.
• Professional registration with relevant institute engineering, management, financial /procurement, etc.
• A good understanding of Building Services is an advantage.

Experience

• working within a maintenance environment or in healthcare premises or a similar large organisation.
• Experience of working in an Hospital Estates department using, ISO 9001 QMS, AutoCAD drawings, H&S files, Operation & Maintenance Manuals, Building Management Systems, Estates Helpdesk, HR, financial and procurement systems
• Liaising directly with customers and working on a helpdesk supporting frontline clinical care.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment. Please ensure your information is accurate to avoid errors with processing your application

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.

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