At a Glance
- Tasks: Provide first-line IT support for the Epic system to 5,000 users.
- Company: Join the Royal Marsden NHS Foundation Trust, a leader in healthcare.
- Benefits: Gain valuable experience in a supportive environment with career growth.
- Other info: Be part of a dedicated team focused on high-quality customer service.
- Why this job: Make a difference in healthcare by helping staff and patients with IT issues.
- Qualifications: Strong communication skills and experience in IT support are essential.
The predicted salary is between 37338 - 44962 £ per year.
The Royal Marsden NHS Foundation Trust is seeking a dedicated individual for the EPR Help Desk role, offering first-line IT support to approximately 5,000 users of the Epic system. This position is integral to ensuring high-quality customer service.
The post holder will require excellent communication skills and experience in handling IT support queries from both staff and patients. The role includes incident management, training delivery, and collaboration with teams for effective issue resolution.
If you are passionate about healthcare and IT support, we invite you to join our team.
Epic EPR 1st Line Helpdesk Specialist employer: Royal Marsden
The Royal Marsden NHS Foundation Trust is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As part of a leading healthcare institution, you will have the opportunity to make a meaningful impact on patient care while benefiting from comprehensive training programmes and career advancement opportunities in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Epic EPR 1st Line Helpdesk Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Royal Marsden. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Royal Marsden before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Epic EPR 1st Line Helpdesk Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Royal Marsden:Your cover letter is your chance to shine! Tell us why you want to work at Royal Marsden specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Royal Marsden!
How to prepare for a job interview at Royal Marsden
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
