Co-ordinator / Senior Healthcare Support Worker

Working under the supervision of the Clinical Nurse Specialist and Advanced Nurse Practitioner team, the post holder will provide clinical and pathway coordination support within the nurse-led Urology Diagnostics and Active Surveillance Service. The role combines direct patient care with pathway management, supporting patients throughout their diagnostic journey and acting as a key point of contact for patients, carers and the multidisciplinary team.

Main duties of the job:

• The post holder will play a key role in the quality assurance of suspected urological cancer referrals. This will include reviewing referrals to ensure all required clinical information is available prior to clinical triage, liaising with GP practices and other external providers to obtain missing information, and working across multiple IT systems to support the accurate and timely booking of investigations and appointments.
• Support pathway coordination and cancer tracking processes to ensure patients progress efficiently through the diagnostic and treatment pathway.
• Close liaison with the clinical team, Cancer Services and Patient Pathway Coordinators to support timely decision-making, minimise delays and help ensure compliance with national cancer waiting time standards.
• Support the implementation, coordination and ongoing monitoring of the QUIC pathway.
• Ensure that the operational processes underpinning the pathway are functioning effectively, that agreed milestones are met, and that the service continues to deliver high-quality, patient-centred care.
• Support administrative processes, monitor pathway activity, identify potential delays or issues, and escalate concerns appropriately.

Detailed job description and main responsibilities:

• Coordinate referrals, investigations, appointments and follow-up care within the QUIC pathway.
• Review referrals, obtain missing clinical information and support cancer tracking to ensure patients progress efficiently through the pathway.
• Undertake venepuncture, uroflowmetry and bladder scanning, recording and interpreting results within agreed protocols.
• Assist with flexible cystoscopy and transperineal prostate biopsy procedures, including patient preparation, procedural support and post-procedure care.
• Provide patients with information and education regarding investigations and procedures.
• Maintain accurate records across relevant clinical and administrative systems.
• Monitor pathway performance, identify delays and escalation concerns appropriately.
• Support audit, service evaluation and quality improvement projects.
• Contribute to the ongoing development of the Urology Diagnostics and Active Surveillance Service.

Person specification:

• GCSE English Language and Mathematics (Grades A-C) or equivalent NVQ3 or care certificate.
• Evidence of continued role development.
• Willingness to undertake learning and development courses.
• NVQ4 plus additional training to diploma level equivalent, or equivalent through short courses.
• Minimum 2 years’ experience working as a Support Worker in Urology AfC or Senior Cancer Coordinator Band 4.
• Experience in coordinating a patient workload.
• Experience of multi-professional working.
• Experience in the use of data management.
• Evidence of good communications skills.
• Understanding of person-centred care.
• Understanding of the health and social care environment.
• Experience of coach/teaching patients and carers.
• Demonstrates an awareness of the complex issues when organisations and understands key elements of change management.
• Intermediate knowledge of national policy and research relating to the cancer diagnostic agenda.
• Understanding of Cancer information and local Support services across the UK.
• Awareness of Improving Outcomes: A Strategy for Cancer and other national cancer policies.
• Knowledge of relevant cancer treatments, interventions and terminology.

Skills & Abilities:

• Able to use own initiative.
• Ability to work with databases.
• Ability to perform advanced communication skills with people at all levels.
• Good observation skills.
• Practical problem solving skills.
• Ability to work within a team.
• Ability to motivate self and others.
• Flexible attitude to working.
• Accurate written communication of information.
• Ability to show empathy and understand the difficulties faced by people affected by cancer.
• Ability to prioritise own workload.
• Ability to ask sensitively about information needs.
• Ability to retrieve information from a wide range of sources and in different formats.
• Ability to think widely and analyse problems and develop solutions.
• European Computer Driving Licence or equivalent.

Personal Abilities & Effort:

• Able to work without supervision.
• Able to work under pressure.
• Calm and objective.
• Acts in a mature manner – both personally and professionally.
• Recognition of own limitations.
• Able to travel between sites.
• Ability to deal with complex and difficult emotional situations.

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential.

Flu Vaccination – What We Expect of our Staff: At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease. The wellbeing of our staff and patients is of the utmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.