At a Glance
- Tasks: Lead a team of drivers to optimise parcel distribution and ensure excellent service.
- Company: Join Royal Mail during an exciting transformation towards a parcel-led business.
- Benefits: Starting salary of £36,353, 10% bonus, 25 days leave, and a generous pension.
- Other info: Gain a recognised CPC qualification and enjoy excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Strong leadership, communication, and stakeholder management skills required.
The predicted salary is between 36353 - 36353 € per year.
This is an exciting time to join Royal Mail as we’re in the process of transforming towards a parcel‑led business. At the heart of this will be our National Distribution operation who move our parcels across a vast network throughout the UK.
As a Traffic Office Manager, reporting to the Distribution Manager, you will lead and inspire a front‑line team of up to 20 drivers of large goods vehicles (7.5tn and above). You’ll professionalise distribution, ensuring operational work plans are achieved and that our pipeline optimises the flow of parcels and mail, while maintaining compliance with business policies, national work plan and Standard Operating Procedures. You will deliver results and a better service to our customers through your team by demonstrating trust in all colleagues.
Using your excellent communication, influencing and stakeholder management skills, you’ll build effective relationships with key stakeholders, both internally and externally. You will achieve this working closely alongside our trade union representatives; by working together and delivering a great service every day, we can provide a first‑class customer experience.
What skills and experience are we looking for?
- Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
- People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and develops talent, collaborates, takes time to know and understand others’ needs and perspectives, ensures a supportive environment where achievements are recognised.
- Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
- Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
- Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
- Customer Centric Focus: Implements a customer‑first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end‑to‑end customer experience.
Shift pattern: Core hours of 05:45 – 18:45 Saturday to Sunday, with flexibility to meet the needs of the unit, including attendance midweek Thursday 09:30 - 17:30 and Friday 10:30 - 17:30.
Benefits: Opportunity to gain a recognised CPC qualification.
Closing Date: Monday 25th May 2026. This advert may close early if the appropriate number of applications has been reached.
Traffic Office Manager (Weekend Shift) employer: Royal Mail
Joining Royal Mail as a Traffic Office Manager in Exeter offers an exceptional opportunity to be part of a transformative journey towards a parcel-led business. With a strong focus on employee development, you will benefit from a supportive work culture that values diversity and inclusion, alongside competitive benefits such as a starting salary of £36,353, a 10% bonus potential, and 25 days of annual leave. This role not only allows you to lead a dedicated team but also provides the chance to gain a recognised CPC qualification, ensuring your professional growth in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Traffic Office Manager (Weekend Shift)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your leadership style and how you handle challenges. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Traffic Office Manager (Weekend Shift)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Traffic Office Manager role. Highlight your leadership skills and experience in managing teams, as well as your ability to improve customer service. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills:Since this role involves building relationships with stakeholders, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you've successfully influenced others or resolved conflicts. We love a good story!
Emphasise Your Resilience:The job can be challenging, so don’t forget to highlight your resilience and adaptability. Share instances where you've thrived under pressure or navigated through ambiguity. We appreciate candidates who can keep their cool and deliver results, even when the going gets tough!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the details you need right there. Plus, it shows us you’re serious about joining our team at Royal Mail!
How to prepare for a job interview at Royal Mail
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Traffic Office Manager. Familiarise yourself with the key skills mentioned in the job description, like leadership and customer-centric focus. This will help you demonstrate how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, especially in managing teams and driving performance. Think about times when you’ve inspired others or implemented successful strategies. This is crucial as the role involves leading a team of drivers and ensuring operational excellence.
✨Communicate Effectively
Since the job requires excellent communication and stakeholder management skills, practice articulating your thoughts clearly. Be ready to discuss how you’ve built relationships in previous roles, particularly with diverse teams and external partners. This will show you can foster collaboration and trust.
✨Embrace Change and Improvement
Be prepared to talk about how you've embraced change in past roles. Share specific examples of how you’ve identified areas for improvement and implemented new processes. This aligns with their focus on transformation and innovation, which is key to the future of their parcel-led business.
