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- Tasks: Be the go-to person for customer queries and operational tasks in a dynamic team.
- Company: Join Royal Mail, a beloved brand making billions of deliveries and connecting communities.
- Benefits: Enjoy a competitive salary, pension scheme, and flexible working hours.
- Why this job: Gain valuable experience in customer service and operations while being part of a trusted brand.
- Qualifications: Confident phone skills, Excel knowledge, and a passion for excellent customer service required.
- Other info: Face-to-face interview includes an Excel exercise; flexibility in hours is essential.
The predicted salary is between 22131 - 30000 £ per year.
Specialist Customer Operations Support
Royal Mail
- Location: Crick, Northamptonshire
- Type: Permanent
- Hours: Full-time
- Posted: 1 day ago
Job reference: 328699
Salary: £26,164 and a company pension scheme with highly competitive contribution rates
Exciting opportunity to work with our High-Volume Customers in a strategically important area for the future of the business. Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings.
Furthermore, you will work with the relevant internal departments – Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts.
Working hours: Full time 40 hours per week. Typical attendance is Fri/Sat/Sun/Mon, hours between 13:00 – 00:00 (flexibility is required regarding start and finish time due to operational needs).
Location: Based at Midlands Super Hub, you may be required to cover other hubs remotely on occasion.
As part of the role, you will collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.
The successful applicant will be able to demonstrate the following skills:
- A confident and professional telephone manner.
- Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
- Be able to work to tight deadlines.
- Be flexible and able to react to customer and business demands as required.
- Have a desire to provide excellent customer service.
Next Steps: The next stage of the selection process will be a face to face excel exercise followed by a competency interview, these are due to be held early September.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we\’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Closing Date: Thursday 4th September. Please note, this advert may close early if the appropriate number of applications has been reached.
#s1-Gen
to cover other hubs remotely on occasion,As part of the role, you will collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.The successful applicant will be able to demonstrate the following skills:
- A confident and professional telephone manner.
- Good knowledge of Microsoft Excel, Word, PowerPoint, Outlook.
- Be able to work to tight deadlines.
- Be flexible and able to react to customer and business demands as required.
- Have a desire to provide excellent customer service.
Midlands Super Hub, Dirft Drive, Crick, NN6 7GZExciting opportunity to work with our High-Volume Customers in a strategically important area for the future of the business.Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be a primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. The candidate may also be expected to perform various other tasks on the operational floor including parcel checks and samplings.Furthermore, you will work with the relevant internal departments – Operations, Distribution, Planning, Sales, and Revenue Protection to advise of changes to collections and forecasts.Working hours: Full time 40 hours per week. Typical attendance is Fri/Sat/Sun/Mon, hours between 13:00 – 00:00 (flexibility is required regarding start and finish time due to operational needs)Location: Based at Midlands Super Hub, you may be required
#J-18808-Ljbffr
Specialist Customer Operations Support employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Customer Operations Support
✨Tip Number 1
Familiarise yourself with the Parcel Hub Network and its operations. Understanding how the network functions will help you answer questions confidently during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your Excel skills, as you'll likely face an exercise involving data analysis. Practising with real datasets can help you feel more comfortable and showcase your ability to handle forecasts and statistics effectively.
✨Tip Number 3
Prepare for the competency interview by thinking of examples from your past experiences that highlight your customer service skills and ability to work under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Show your flexibility and adaptability during the interview. Be ready to discuss how you've successfully managed changing priorities or unexpected challenges in previous roles, as this is crucial for the dynamic environment at the Parcel Hub.
We think you need these skills to ace Specialist Customer Operations Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your customer service experience, proficiency in Microsoft Office, and ability to work under tight deadlines.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the team at Royal Mail.
Prepare for the Excel Exercise: Since the selection process includes an Excel exercise, brush up on your Excel skills. Familiarise yourself with data analysis, creating forecasts, and using formulas to ensure you're ready to impress during this part of the interview.
Practice Competency-Based Questions: Anticipate the types of competency questions you might face in the interview. Prepare examples that demonstrate your flexibility, problem-solving abilities, and how you've reacted to customer demands in previous roles.
How to prepare for a job interview at Royal Mail
✨Showcase Your Customer Service Skills
Since the role involves being a primary contact for customer queries, it's crucial to demonstrate your customer service skills. Prepare examples of how you've successfully handled customer issues in the past, focusing on your ability to remain calm and professional under pressure.
✨Excel Proficiency is Key
Given that the position requires good knowledge of Microsoft Excel, be ready to showcase your skills during the interview. Brush up on your Excel functions and be prepared to discuss how you've used Excel for data analysis or reporting in previous roles.
✨Flexibility and Adaptability
The job demands flexibility due to varying operational needs. Be prepared to discuss situations where you've had to adapt quickly to changes or unexpected challenges, highlighting your ability to prioritise tasks effectively.
✨Understand the Company Culture
Research Royal Mail and its values before the interview. Understanding their commitment to community and customer service will help you align your answers with their culture, showing that you're not just a fit for the role but also for the company.