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For Companies At a Glance
- Tasks: Lead a dynamic team to achieve operational targets and enhance service quality.
- Company: Join Royal Mail, a trusted leader in delivery services across the UK.
- Benefits: Enjoy competitive salary, car allowance, healthcare, and generous annual leave.
- Why this job: Make a real impact by leading a large team in a fast-paced environment.
- Qualifications: Experience in managing operations and leading teams is essential.
- Other info: Flexible night shifts with opportunities for career growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Royal Mail International Operations based at HWDC (Heathrow Worldwide Distribution Centre), the UK's largest and most advanced automated hub. This hub processes worldwide imports and exports, adhering to stringent customs and aviation security standards, and connects customers with over 195 countries globally. Spanning 45,000 square metres, HWDC has the capability to manage around 1 million import/export items daily. To support the operation, we have a vacancy for a Night Shift Manager who is responsible for +20 managers and c400 frontline staff, helping us to continue to improve and deliver the best service.
Responsibilities
What does the role involve? This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You’ll motivate them to achieve their best every day and also work with them over time to help them develop and reach their potential. It’ll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service.
Qualifications
- Experience of successfully managing a large operation, achieving targets across a range of scorecard measures
- Experience of leading a large team, working at a 2nd line manager level
- Operational knowledge - expert operational knowledge of the letter’s operation and the overall plant operation.
- Planning skills/project management - able to develop a plan, understand the risks, monitor progress and deploy the plan
- Data analysis and problem solving – ability to evaluate process performance, using KPIs/metrics, identify trends
- Stakeholder management – able to build effective relationships with a range of senior stakeholders
- Strong drive, enthusiasm and resilience – strives to improve performance, build strong working relationships and energise colleagues.
- Experience of deploying major change and successfully leading people through change
- Safety – PIC trained and experience of safety tools and techniques
- Commercial appreciation – understands the challenges facing the business able to communicate the big picture to influence others
Shift pattern
22:30 - 07:00 Monday to Friday, but flexibility will be required to meet the needs of the unit.
Additional notes
Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.
About Us
At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Shift Operations Manager in Slough employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Operations Manager in Slough
✨Tip Number 1
Get to know the company inside out! Research Royal Mail's values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and operational management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even share tips on how to ace the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Royal Mail and ready to take on the challenge of being a Shift Operations Manager.
We think you need these skills to ace Shift Operations Manager in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Shift Operations Manager role. Highlight your experience in managing large teams and achieving operational targets, as these are key aspects of the job.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. We want to see how you've motivated teams and helped them develop, so share specific examples that demonstrate your ability to lead effectively.
Be Data-Driven: Since data analysis is crucial for this role, include any relevant experience you have with KPIs and metrics. Show us how you've used data to identify trends and improve performance in previous roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Royal Mail.
How to prepare for a job interview at Royal Mail
✨Know Your Operations Inside Out
Make sure you have a solid understanding of the operational processes at Royal Mail, especially regarding the letter’s operation and overall plant operations. Brush up on any relevant KPIs and metrics that are crucial for the role, as this will show your expertise and readiness to lead.
✨Prepare Your Leadership Examples
Since you'll be managing a large team, think of specific examples where you've successfully led teams in the past. Be ready to discuss how you motivated your team, achieved targets, and handled challenges. This will demonstrate your leadership skills and ability to drive performance.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've used data analysis to identify trends and solve operational issues. Think of instances where your analytical skills made a significant impact on performance. This will highlight your capability to evaluate process performance effectively.
✨Build Relationships with Stakeholders
Think about how you've managed relationships with senior stakeholders in previous roles. Be ready to share examples of how you communicated effectively and influenced others. This is key for the Shift Operations Manager role, so showcasing your stakeholder management skills will set you apart.
