At a Glance
- Tasks: Lead the ServiceNow platform, translating business needs into innovative technical solutions.
- Company: Join Royal Mail, a leader in IT service management with a collaborative culture.
- Benefits: Enjoy competitive salary, car allowance, healthcare, and generous annual leave.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact on a platform used by over 150,000 users.
- Qualifications: Strong technical expertise and leadership skills in IT service management.
The predicted salary is between 60000 - 70000 € per year.
Job reference 338344 – Service Now Technical Product Owner
Competitive salary plus car allowance, healthcare, 18% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates. Permanent, Full time. Hybrid working x3 days a week in Sheffield Pond Street office.
The ServiceNow platform is a strategic enterprise capability used by Royal Mail (RM) and its suppliers to deliver and manage IT Service Management at scale, with a growing footprint across other business domains including Security, Legal and Human Resources. The platform underpins core ITIL‑aligned disciplines including Service Desk, Incident, Problem, Change, Request, Asset and Configuration, Knowledge, and Event Management, supporting 24×7 IT service operations across Royal Mail.
Over time, the platform has expanded beyond its original ITSM focus to support a wider range of enterprise capabilities, including IT Operations Management, Legal services, Security Operations, Human Resources Service Delivery (HRSD), the Employee Service Portal and a portfolio of business‑facing and custom applications. This evolution reflects an increasing adoption of ServiceNow as a strategic, common platform for structured service delivery across the organisation.
The platform supports over 3,000 direct users and an end‑user base exceeding 150,000, operating on a 24×7 basis. It is also used by approximately 20 external suppliers delivering services within a complex Service Integration and Management (SIAM) model, requiring strong technical governance, robust security controls, and effective cross‑supplier integration.
As the Technical Product Owner and Technical Lead, you will be the technical authority for the ServiceNow platform. Working closely with the Platform Owner, you will translate business priorities into robust, scalable, secure technical solutions. You will own how solutions are designed and delivered, ensuring the platform remains stable, innovative, and aligned to long‑term strategic goals. This is a hands‑on leadership role, ideal for someone who thrives on technical depth, architectural thinking, and influencing at scale.
Key Accountabilities
Technical Authority
Service Now Technical Product Owner employer: Royal Mail
Royal Mail is an exceptional employer, offering a competitive salary and comprehensive benefits including a car allowance, healthcare, and an impressive annual bonus potential. With a strong focus on employee growth and a hybrid working model in the vibrant Sheffield Pond Street office, we foster a collaborative work culture that encourages innovation and technical excellence, making it an ideal environment for those looking to make a meaningful impact in IT Service Management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Now Technical Product Owner
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Now Technical Product Owner role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to ServiceNow. We recommend doing mock interviews with friends or using online platforms to get comfortable talking about your technical expertise and leadership skills.
✨Tip Number 3
Showcase your passion for the ServiceNow platform! When you get the chance to chat with potential employers, share your insights on how you can contribute to their IT service management goals. We want to see your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Now Technical Product Owner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Now Technical Product Owner role. Highlight relevant experience and skills that align with the job description, especially around ITIL practices and technical governance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for ServiceNow and how your background makes you a strong candidate for leading technical solutions.
Showcase Your Technical Skills:Don’t hold back on showcasing your technical expertise! Include specific examples of projects or challenges you've tackled that demonstrate your ability to lead and innovate within the ServiceNow platform.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Royal Mail
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow platform and its capabilities. Brush up on ITIL principles and how they relate to ServiceNow, as this will show your understanding of the role's requirements and how you can contribute to the organisation.
✨Showcase Your Technical Leadership
Prepare examples that highlight your experience in leading technical projects or teams. Be ready to discuss how you've translated business needs into technical solutions, as this is crucial for a Technical Product Owner role.
✨Understand the Business Context
Research Royal Mail and its operations, especially how ServiceNow fits into their broader strategy. This knowledge will help you articulate how you can align the platform with their long-term goals during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, current challenges with the ServiceNow platform, and future projects. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
