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- Tasks: Sort mail, collect post, and deliver on your own route while providing excellent customer service.
- Company: Join Royal Mail, a trusted UK brand with 500 years of history and 150,000 employees.
- Benefits: Enjoy a competitive salary, holiday entitlement, pension scheme, and various corporate discounts.
- Why this job: Kickstart your career with hands-on experience and support while earning your Level 6 Postal Apprenticeship.
- Qualifications: National 5 in Maths and English A-D grade; driving licence with 6 points or less required.
- Other info: Flexible working hours and a commitment to diversity and inclusion in the workplace.
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Location: Lerwick, Shetland Islands
Job Title: Postal Apprentice
Job Reference Number 323530
Location: Lerwick, Shetland Islands
Hours: Shift patterns will be confirmed prior to starting, but you will work five days over the week with two days off. Usual start times are between 07:30 and 10:00 Monday to Saturday. Flexibility is required as per business needs.
Qualification: Level 6 Postal Apprenticeship
Start Date: September/October 2025
Salary: We offer an industry-leading pay and benefits package with an annual salary of £21,090.68.
Do you want to learn while you earn, then join our Postal Apprenticeship!
Deliver to the Nation Royal Mail is one of the UK’s most trusted brands, delivering everything from birthday cards to important documents. With 150,000 employees and 500 years of history, we wear our badge with pride. Now, we want you to wear it too.
Your Role As a postal apprentice, you will start your day at the delivery office, sorting mail and collecting post before heading out. You will:
- Take ownership of your delivery route, ensuring timely deliveries.
- Act as a brand ambassador, providing excellent customer service.
Learn While You Earn Complete the apprenticeship in 13 months and gain your Level 6 Postal Apprenticeship certification. You will have access to online learning, video tutorials, 1-2-1 coaching, and practical learning opportunities supported by your dedicated learning coach.
Get Your Foot in the Door Build the foundations of work and life skills with plenty of support to progress your career at Royal Mail. If you are committed and looking to kickstart your career, we want to hear from you.
About You
- Enjoy staying fit with up to 4.5 hours of walking per day.
- Love the outdoors, whatever the weather.
- Self-motivated with excellent time management skills.
- Friendly and ready to go the extra mile for customers.
- Self-sufficient but also enjoy working with others.
- Resilient and able to handle pressure.
- Proud to make a difference in your community.
Requirements
- National 5 in Maths and English A-D grade.
- A driving licence in your current home address with 6 points or less.
Benefit
- Holiday entitlement starting at 22.5 days (pro-rata).
- Contributory Pension Scheme* once you turn 18.
- Excellent career development opportunities.
- Full uniform provided.
- Cycle2work scheme*.
- Various corporate discounts*.
- Restrictions may apply.
Applications close soon — apply now and start building your future with Royal Mail.
We are an inclusive employer with equality, diversity and fairness at the heart of our values. We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.
Please note, this advert may close early if the appropriate number of applications has been reached
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Postal Apprentice employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Postal Apprentice
✨Tip Number 1
Familiarise yourself with Royal Mail's values and mission. Understanding their commitment to customer service and community can help you demonstrate your alignment with their goals during any interviews or discussions.
✨Tip Number 2
Showcase your physical fitness and love for the outdoors. Since the role involves a lot of walking and working in various weather conditions, be prepared to discuss how you enjoy staying active and can handle the demands of the job.
✨Tip Number 3
Highlight your time management skills. As a postal apprentice, you'll need to manage your delivery route efficiently, so think of examples from your past experiences where you've successfully managed your time under pressure.
✨Tip Number 4
Prepare to discuss your customer service skills. Being friendly and going the extra mile for customers is crucial in this role, so have specific examples ready that showcase your ability to provide excellent service.
We think you need these skills to ace Postal Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Postal Apprentice role. Highlight key skills such as customer service, time management, and resilience in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Postal Apprentice position. Emphasise any relevant experience, such as previous jobs or volunteer work that involved customer interaction or physical activity.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Royal Mail and how you can contribute to their mission of delivering excellent service.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Royal Mail
✨Show Your Enthusiasm for the Role
Make sure to express your excitement about the Postal Apprentice position. Talk about why you want to work for Royal Mail and how the role aligns with your career goals. A genuine passion for the job can set you apart from other candidates.
✨Demonstrate Your Customer Service Skills
As a postal apprentice, you'll be acting as a brand ambassador. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to go the extra mile for customers, which is crucial for this role.
✨Emphasise Your Time Management Abilities
Since the role involves managing a delivery route, it's important to showcase your time management skills. Be ready to discuss how you prioritise tasks and ensure timely deliveries, especially under pressure.
✨Prepare for Questions About Flexibility
The job requires flexibility in working hours. Be prepared to discuss your availability and willingness to adapt to changing schedules. This shows that you're ready to meet the business needs of Royal Mail.
