Operations Performance Leader, North West
Operations Performance Leader, North West

Operations Performance Leader, North West

Nottingham Full-Time 36000 - 60000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and inspire teams to enhance delivery performance across the North West region.
  • Company: Join Royal Mail, a key player in transforming logistics in the UK.
  • Benefits: Enjoy competitive salary, car allowance, healthcare, generous leave, and exciting corporate perks.
  • Why this job: Make a real impact in a fast-paced environment while fostering collaboration and innovation.
  • Qualifications: Seeking resilient leaders with experience in operational excellence and team empowerment.
  • Other info: Be part of a major industry transformation and enjoy a supportive, inclusive workplace.

The predicted salary is between 36000 - 60000 ÂŁ per year.

Operations Performance Leader, North West

Join to apply for the Operations Performance Leader, North West role at Royal Mail

Operations Performance Leader, North West

Join to apply for the Operations Performance Leader, North West role at Royal Mail

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Talent Acquisition Specialist (CertRP) at Royal Mail

Competitive Salary plus ÂŁ5,500 car allowance or ÂŁ5,000 cash alternative, full family healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays and a pension scheme with highly competitive contribution rates

Permanent Full time

North West Region

This is a regional role where frequent travel to various sites within a set region within the North West will be expected, plus occasional national travel requirements.

About The Role

As an Operations Performance Leader, you will act as an Area Manager, spearheading a specific geographical area of Delivery Offices, where our posties are based. You will play a pivotal role in inspiring and empowering Customer Operations Managers (COMs) in those offices to deliver exceptional service. By driving performance improvements and cultivating a culture of accountability, you’ll directly influence the delivery of letters and parcels nationwide.

You will be a resilient and agile leader who thrives in a fast-paced operational environment. This is a hands-on role where you will be expected to be visible in your Delivery offices, leading from the front. This is an exciting opportunity to make a tangible impact by coaching, supporting, and enabling COMs to enhance their leadership capabilities. You’ll champion collaboration across teams, instil accountability in your managers, fostering networks and delivering targeted interventions that maximize performance across the community.

What You’ll Do

  • Manage Performance: You will actively manage the performance of your team, instilling accountability, providing feedback, identifying performance trends, and driving scorecard improvement.
  • Lead Transformation: Actively manage transformation projects ensuring they are delivered to time and budget.
  • Coach and Develop Leadership: Provide tailored coaching to COMs to enhance professionalism, decision-making, and operational excellence.
  • Cultivate Collaboration: Build relationships across communities, ensuring shared best practices and innovative problem-solving.
  • Promote Continuous Improvement: Leverage tools, feedback, and interventions to embed a culture of excellence and ensure consistent service delivery.
  • Drive Sustainability: Partner with colleagues to ensure long-term operational resilience and sustainability.
  • Resolve Challenges: Address disputes or concerns constructively, including working with our Trade Unions, ensuring a harmonious and productive working environment.

What We’re Looking For

To truly excel in this role, you will possess, and be able to evidence, the skills and experience listed below:

  • A committed, resilient leader with a track record of inspiring and empowering high-performing teams.
  • Proven ability to deliver measurable improvements in complex operational or logistics environments.
  • Mastery in leveraging business tools and data to inform strategic judgements and drive sustainable growth.
  • Exceptional communication and relationship-building skills, with a passion for fostering collaboration and shared accountability.
  • Deep commitment to innovation, continuous improvement, and embedding high standards across operations.
  • Expertise in process-driven environments and cultivating a strong culture of accountability.

What You\’ll Get

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 18% on-target bonus, £5,500 to go towards buying a car (reduced to £5,000 if taken as a cash), single-only medical cover generous holiday allowance, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There are also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride, you’ll feel from being part of one of the biggest transformations in the industry – helping us move from a letters business to a parcels business.

  • Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
  • Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.*
  • Supportive and generous company sick pay.
  • Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.

*Available only to perm employees

Why Join Royal Mail?

Join us as we transform and professionalise our Delivery function, setting the standard for service excellence. Your leadership will not only impact our success but also contribute to the communities we serve.

  • Be part of an iconic organisation that is at the heart of the UK.
  • Shape the future of logistics through sustainability and innovation.
  • Enjoy competitive pay, benefits, and a bonus package.

Ready to Inspire?

Take the next step in your career by applying for the Operations Performance Leader role today. Join us in delivering exceptional service and driving transformative change across the UK.

If your successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site, or your application will not be processed accordingly.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Please note, this advert will close when the appropriate number of applications has been reached.

Job reference 327501

#RMG

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Management, Supply Chain, and Training

  • Industries

    Freight and Package Transportation, Transportation, Logistics, Supply Chain and Storage, and Postal Services

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Operations Performance Leader, North West employer: Royal Mail

Royal Mail is an exceptional employer that offers a competitive salary, generous benefits including a ÂŁ5,500 car allowance, full family healthcare, and an 18% annual bonus potential. With a strong focus on employee growth and a culture of collaboration, you will have the opportunity to lead transformative change in a supportive environment while making a meaningful impact in the communities we serve across the North West.
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Contact Detail:

Royal Mail Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Operations Performance Leader, North West

✨Tip Number 1

Familiarise yourself with Royal Mail's current operational challenges and successes. Understanding their recent transformations, especially in shifting from a letters to parcels business, will help you demonstrate your knowledge and passion during discussions.

✨Tip Number 2

Network with current or former employees of Royal Mail, particularly those in leadership roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.

✨Tip Number 3

Prepare specific examples of how you've successfully led teams through change or improved performance in previous roles. Highlighting your experience in coaching and developing others will resonate well with the responsibilities of the Operations Performance Leader.

✨Tip Number 4

Be ready to discuss how you would foster collaboration and accountability within your team. Think about strategies you've used in the past to build strong relationships and drive performance, as these are key aspects of the role.

We think you need these skills to ace Operations Performance Leader, North West

Leadership Skills
Performance Management
Coaching and Development
Operational Excellence
Data Analysis
Communication Skills
Relationship Building
Change Management
Continuous Improvement
Problem-Solving Skills
Project Management
Collaboration Skills
Resilience
Agility in Fast-Paced Environments

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Performance Leader role. Focus on your leadership abilities, performance management, and any experience in logistics or operational environments.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've inspired teams, driven performance improvements, and fostered collaboration in previous positions.

Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements that demonstrate your ability to deliver measurable improvements. Use metrics to illustrate your impact in previous roles, such as percentage increases in performance or successful project completions.

Prepare for the Interview: Since the interview process includes capability-based questions, think about your past experiences and prepare examples that showcase your leadership style, problem-solving skills, and ability to manage change effectively. Familiarise yourself with the company's values and how they align with your own.

How to prepare for a job interview at Royal Mail

✨Showcase Your Leadership Skills

As an Operations Performance Leader, you'll need to demonstrate your ability to inspire and empower teams. Prepare specific examples of how you've successfully led teams in the past, focusing on measurable improvements and the impact of your leadership.

✨Understand the Role's Requirements

Familiarise yourself with the key responsibilities outlined in the job description. Be ready to discuss how your experience aligns with managing performance, leading transformation projects, and coaching others to enhance their skills.

✨Prepare for Capability-Based Questions

Since the interview will include capability-based questions, think about scenarios where you've faced challenges in operational settings. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.

✨Emphasise Collaboration and Communication

Highlight your exceptional communication skills and your ability to build relationships across teams. Be prepared to discuss how you've fostered collaboration and shared best practices in previous roles, as this is crucial for the position.

Operations Performance Leader, North West
Royal Mail
R
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