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- Tasks: Lead a team to manage the delivery of 27,000 parcels weekly.
- Company: Join Parcelforce Worldwide, a leader in express parcel delivery across the UK.
- Benefits: Enjoy a competitive salary, bonus, car allowance, and 25 days annual leave.
- Why this job: Be part of a dynamic team focused on customer service and operational excellence.
- Qualifications: Experience in leadership, strong communication skills, and analytical abilities required.
- Other info: Inclusive recruitment process; adjustments available for applicants as needed.
The predicted salary is between 42000 - 58000 £ per year.
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Operations Manager – Medway Depot, Gillingham
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Client:
Royal mail
Location:
Gillingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
f9e34c34ea40
Job Views:
5
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Job reference number327993
Operations Manager – Medway Depot
£ 52,406 per annum, plus an on-target bonus of 15%, £3,000 car allowance,
25 days annual leave plus bank holidays with health & dental care options.
Full time, 41 hours per week
Permanent
PFW Medway Local Depot, Gillingham Business Park, Gillingham, ME8 0PP
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected.
We’re on the lookout for an experienced Operations Manager to head up a team of 110+ indirect & 4 direct reports at our Medway Depot. It’s a pretty big role: with an average of 57 delivery and collection routes running daily, you’ll be critical to securing the success of one of our larger operations.
About the role
As our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of upto 27,000 parcels per week, but that’s not all. It\’ll be up to you to ensure everything runs smoothly – leading on and coordinating manpower and resource you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times. By providing your frontlline managers with the coaching and mentoring they need to inspire their teams, you’ll not only maximise operational performance; you’ll ensure we never stop delivering to the highest levels of customer service.
Attendance pattern: 41 hours per week,working hours will vary dependant on operational requirements but typically Monday to Friday 07:00 – 15:00
About you:
We are looking for a people focused, hands on, visible leader with the following skills and experience:
• Leading and developing a team of mangers to improve performance and guide through periods of change
• Ability to build strong relationships with your team, unions and key stakeholders
• Excellent visible leadership and communication skills demonstrated in an operational environment
• Ideally with a background in express parcels and some experience working in a unionised environment.
• Analytical skills – ability to interpret detailed management information
• CPC qualification would be advantageous
• Ability to negotiate contracts with self employed owner drivers
Closing date: Tuesday 2nd September. Please note, this advert may close early
Assessments: 22nd – 24th September
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Are you a LinkedIn user? Search for ‘Parcelforce’ and follow us for all of our live vacancies and latest updates.
Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here:https://www.internationaldistributionsservices.com/en/about-us/
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Operations Manager - Medway Depot employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Medway Depot
✨Tip Number 1
Familiarise yourself with Parcelforce's operations and values. Understanding their commitment to customer service and operational excellence will help you align your answers during the interview, showcasing how your experience fits their culture.
✨Tip Number 2
Prepare specific examples of how you've successfully led teams through change. Given the emphasis on leadership in the job description, demonstrating your ability to manage transitions effectively will be crucial.
✨Tip Number 3
Network with current or former employees of Parcelforce on LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable for tailoring your approach.
✨Tip Number 4
Brush up on your analytical skills and be ready to discuss how you've used data to drive performance improvements in past roles. This is a key aspect of the Operations Manager position, and showcasing this skill will set you apart.
We think you need these skills to ace Operations Manager - Medway Depot
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Operations Manager position. Understand the key responsibilities and required skills, such as leadership, analytical abilities, and experience in a unionised environment.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the job requirements. Emphasise your leadership roles, team development experiences, and any specific achievements in operational management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you have successfully led teams, improved performance, or managed change in previous positions.
Prepare for the Interview: Since the company provides interview questions in advance, take advantage of this by preparing detailed responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your competencies effectively.
How to prepare for a job interview at Royal Mail
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Manager at the Medway Depot. Familiarise yourself with the key metrics and performance indicators mentioned in the job description, as this will help you demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams through change. Be ready to discuss how you've developed team members and improved performance in previous roles, as this is crucial for the position.
✨Demonstrate Analytical Abilities
Since the role requires strong analytical skills, be prepared to discuss how you've used data to drive decisions in past positions. Think of specific instances where your analysis led to improvements in operations or customer service.
✨Build Rapport
Given the emphasis on relationship-building in the job description, practice how you'll connect with the interviewers. Show your ability to build strong relationships with teams, unions, and stakeholders by sharing relevant experiences that illustrate your interpersonal skills.