Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to manage the delivery of 45,000 parcels weekly.
- Company: Join Parcelforce Worldwide, a leader in express parcel delivery across the UK.
- Benefits: Enjoy a competitive salary, bonus, car allowance, and health benefits.
- Why this job: Be part of a dynamic team focused on customer service and operational excellence.
- Qualifications: Experience in leadership, strong communication skills, and analytical abilities required.
- Other info: Inclusive recruitment process; we welcome diverse applicants.
The predicted salary is between 46000 - 65000 £ per year.
Social network you want to login/join with:
Operations Manager – London South East Depot, Dartford
col-narrow-left
Client:
Royal mail
Location:
Dartford, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
741dd2301f61
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
col-wide
Job Description:
Job reference number327569
Operations Manager – London South East Depot
Starting salary £56,412 per annum, 15% on-target bonus £3,000 car allowance
25 days annual leave plus bank holidays, health & dental care options and pension scheme
Full time, Permanent
PFW London South East Local Depot, Crayford, DA1 4QX
Whatever the challenge, Parcelforce delivers. Together, we’re moving packages around the world, keeping promises and people connected.
We’re on the lookout for an experienced Operations Manager to head up a team of 140+ indirect & 5 direct reportsat our London South EastDepot. It’s a pretty big role: with an average of 84 delivery and collection routes running daily, you’ll be critical to securing the success of one of our larger operations.
About the role
As our Operations Manager, the most senior manager role within the depot, you’ll oversee the collection and delivery of 45,000 parcels per week, but that’s not all. It\’ll be up to you to ensure everything runs smoothly – leading on and coordinating manpower and resource you’ll review all key measurement outputs and identify trends in unit performance, ensuring your teams are focused on process and customer improvement at all times. By providing your frontlline managers with the coaching and mentoring they need to inspire their teams, you’ll not only maximise operational performance; you’ll ensure we never stop delivering to the highest levels of customer service.
Attendance pattern: 41 hours per week,working hours will vary dependant on operational requirements but typically Monday to Friday 07:00 – 15:00
About you:
We are looking for a people focused, hands on, visible leader with the following skills and experience:
• Leading and developing a team of mangers to improve performance and guide through periods of change
• Ability to build strong relationships with your team, unions and key stakeholders
• Excellent visible leadership and communication skills demonstrated in an operational environment
• Ideally with a background in express parcels and some experience working in a unionised environment.
• Analytical skills – ability to interpret detailed management information
• CPC qualification would be advantageous
• Ability to negotiate contracts with self employed owner drivers
Closing date: Tuesday 2nd September. Please note, this advert may close early
Assessments: 22nd – 24th September
About Us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 6,000 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one-step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Are you a LinkedIn user? Search for ‘Parcelforce’ and follow us for all of our live vacancies and latest updates.
Trust is the foundation of Parcelforce. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here:https://www.internationaldistributionsservices.com/en/about-us/
#J-18808-Ljbffr
Operations Manager - London South East Depot employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - London South East Depot
✨Tip Number 1
Familiarise yourself with the operations of Parcelforce and the specific challenges they face in the London South East Depot. Understanding their processes and how you can improve them will give you a significant edge during interviews.
✨Tip Number 2
Network with current or former employees of Parcelforce on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your leadership style and experience.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams through change. Highlight your ability to build relationships with unions and stakeholders, as this is crucial for the role.
✨Tip Number 4
Research the latest trends in parcel delivery and logistics, especially in a unionised environment. Being knowledgeable about industry developments will demonstrate your commitment and readiness to tackle the challenges of the Operations Manager role.
We think you need these skills to ace Operations Manager - London South East Depot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in logistics or parcel delivery. Emphasise your leadership skills and any experience with unionised environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific achievements in previous roles that demonstrate your ability to lead teams and improve operational performance.
Highlight Key Skills: In your application, clearly outline your analytical skills, communication abilities, and experience in managing large teams. Use examples to illustrate how you've successfully navigated challenges in past roles.
Prepare for the Interview: Since the company provides interview questions in advance, take this opportunity to prepare thoughtful responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
How to prepare for a job interview at Royal Mail
✨Understand the Role
Make sure you thoroughly understand the responsibilities of an Operations Manager at Parcelforce. Familiarise yourself with their operations, especially regarding parcel delivery and team management, as this will help you answer questions more effectively.
✨Showcase Leadership Skills
Prepare examples that demonstrate your leadership abilities. Discuss how you've successfully led teams through change, improved performance, and built strong relationships with stakeholders in previous roles.
✨Be Data-Driven
Since the role requires analytical skills, be ready to discuss how you've used data to drive decisions in past positions. Highlight any experience you have interpreting management information and improving operational performance based on those insights.
✨Prepare for Behavioural Questions
Expect behavioural interview questions that assess your problem-solving and communication skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you provide clear and concise examples.