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- Tasks: Lead a team of 20+ staff, ensuring safety and performance in a fast-paced environment.
- Company: Join Royal Mail International Operations at the UK's largest automated hub, connecting customers globally.
- Benefits: Enjoy flexible hours, competitive salary, bonuses, and extensive family-friendly support.
- Why this job: Be part of a dynamic team driving innovation and excellence in global logistics.
- Qualifications: Proven leadership experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Shift pattern is Tuesday to Saturday, with a focus on health and safety compliance.
The predicted salary is between 37004 - 39917 £ per year.
Job reference 321979
Operational Work Area Manager – Late Shift
Salary £38,114 – £41,114 (subject to experience), £5,736 late shift allowance per annum pro rata, 10% annual bonus potential.
25 days annual leave plus bank holidays, pension scheme with highly competitive contribution rates.
Permanent, Full time, 41 hours per week.
Location: Heathrow Worldwide Distribution Centre, Langley, Slough, SL3 8AQ.
Royal Mail International Operations operates from the HWDC (Heathrow Worldwide Distribution Centre), the UK\’s largest and most advanced automated hub. This hub processes worldwide imports and exports, adhering to stringent customs and aviation security standards, and connects customers with over 195 countries globally. Spanning 45,000 square metres, HWDC has the capability to manage around 1 million import/export items daily.
The Role
To support the efficient running of the late shift we have a vacancy for a dedicated individual to join us as a Work Area Manager. In this role, you will oversee a minimum of 20 frontline staff, delivering high performance leadership, driving motivation, innovation, and service excellence for our global customers.
- Health and safety compliance, ensuring all employees take responsibility for H&S and driving a safety-first culture in the work area.
- The day-to-day operation and performance of the work area ensuring work plan and scorecard targets are achieved to exceed customer expectation.
- The management of frontline staff to include regular one-to-ones, team meetings and HR duties, attendance, performance management, training, and team development.
- The maintenance and analysis of all Work Area control systems.
- Monitoring daily performance and operational plans and collaborating with the Shift Manager to exceed service and operational metrics.
- Identifying and implementing process improvements and delivering change management.
Shift pattern: Tuesday – Saturday 13:48 – 22:00. A degree of flexibility is required to meet operational requirements.
About You
We are seeking a proactive and resilient leader with a passion for operational excellence and customer service. As a leader within the business, you must demonstrate evidence on your CV of the following:
- From a distribution/logistics background with knowledge of export/import operations and automation systems.
- Experience managing large teams in a fast-paced, operational environment.
- Experience leading teams through change and improvement initiatives.
- Strong communication, influencing and people management skills.
- Ability to build effective working relationships with a range of key stakeholders.
- A track record of achieving KPIs, driving performance and problem solving.
- Analytical skills to interpret data, identify trends and deliver results.
- Ability to work under pressure in challenging environment and adapt to new ways of working.Skilled in Microsoft Office (Excel, Word, PowerPoint).
Closing date
Monday 9th March
Extra Benefits
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay.
- Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Available only to perm employees.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
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Operational Work Area Manager - Late Shift employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Work Area Manager - Late Shift
✨Tip Number 1
Familiarise yourself with the operations at the Heathrow Worldwide Distribution Centre. Understanding the specific processes and challenges faced in this environment will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Highlight your experience in managing large teams, especially in fast-paced settings. Be ready to share specific examples of how you've motivated staff and driven performance in previous roles.
✨Tip Number 3
Prepare to discuss your approach to health and safety compliance. Given the emphasis on a safety-first culture, showcasing your commitment and strategies for ensuring H&S in the workplace will set you apart.
✨Tip Number 4
Demonstrate your analytical skills by being ready to talk about how you've used data to identify trends and implement process improvements in past roles. This will align well with the expectations of the Operational Work Area Manager position.
We think you need these skills to ace Operational Work Area Manager - Late Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing large teams and achieving KPIs. Use specific examples that demonstrate your leadership skills and operational excellence, particularly in fast-paced environments.
Craft a Strong Cover Letter: In your cover letter, express your passion for operational excellence and customer service. Mention your ability to drive performance and implement process improvements, as well as your experience with health and safety compliance.
Highlight Relevant Skills: Emphasise your strong communication, influencing, and problem-solving skills. Be sure to mention your proficiency in Microsoft Office and any knowledge of export/import operations or automation systems, as these are desirable for the role.
Follow Application Instructions: Carefully read the job posting for any specific application instructions. Ensure you submit all required documents before the closing date and double-check for any errors or missing information.
How to prepare for a job interview at Royal Mail
✨Showcase Your Leadership Skills
As a Work Area Manager, you'll be overseeing a team. Be prepared to discuss your previous leadership experiences, focusing on how you've motivated and developed teams in fast-paced environments.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you've tackled challenges in the past. Use specific examples that highlight your analytical skills and ability to implement effective solutions under pressure.
✨Familiarise Yourself with Health and Safety Standards
Since health and safety compliance is crucial for this role, brush up on relevant regulations and be ready to discuss how you've ensured safety in previous positions.
✨Prepare for Change Management Questions
The role involves leading teams through change. Think of instances where you've successfully managed transitions or improvements, and be ready to explain your approach and the outcomes.