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- Tasks: Be the go-to person for customer queries and support in a fast-paced environment.
- Company: Join a leading parcel hub with a focus on customer satisfaction.
- Benefits: Starting salary of £32,344, pension scheme, and flexible working hours.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference by helping high-volume customers and enhancing their experience.
- Qualifications: Confident phone skills, Excel knowledge, and a passion for customer service.
The predicted salary is between 32344 - 32344 £ per year.
Salary starting at £32,344, and a company pension scheme with highly competitive contribution rates.
Full time, Permanent.
Location: Princess Royal Parcel Hub – Blackmore Drive, North Circular Road, London, NW10 7RH. You may be required to cover other hubs remotely on occasion.
About the role: Exciting opportunity to work with our High‑Volume Customers in a strategically important area for the future of the business. Working within a National Specialist Customer Operational Team within the Parcel Hub Network, the successful candidate will be the primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues. May also be expected to perform various other tasks on the operational floor including parcel checks and samplings. You will work with the relevant internal departments – Operations, Distribution, Planning, Sales and Revenue Protection – to notify of changes to collections and forecasts.
Working hours: Full time, 40 hours per week. Typical attendance is Monday to Friday, hours between 13:20 and 10:00. Flexibility regarding start and finish time is required, and there may be a requirement to cover weekends.
Key responsibilities:
- Primary contact for telephone calls and emails relating to customer collection bookings, cancellations, amendments and service issues.
- Perform various tasks on the operational floor including parcel checks and samplings.
- Collate collection and forecast sheets and analyse forecasts and statistics for reporting purposes.
- Work with internal departments to advise of changes to collections and forecasts.
Qualifications & skills:
- A confident and professional telephone manner.
- Good knowledge of Microsoft Excel, Word, PowerPoint and Outlook.
- Ability to work to tight deadlines.
- Flexibility and ability to react to customer and business demands as required.
- Desire to provide excellent customer service.
Closing date: Tuesday 5th May 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are a forces‑family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex‑Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
Specialist Customer Operations Support in London employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Customer Operations Support in London
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Specialist Customer Operations Support role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operational support. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Brush up on Microsoft Excel, Word, PowerPoint, and Outlook, as these are key tools for the role. Consider creating a small project or presentation to demonstrate your proficiency during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Specialist Customer Operations Support in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Specialist Customer Operations Support role. Highlight your experience with customer service and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Excel, Word, PowerPoint, and Outlook. If you've got examples of how you've used these tools in previous roles, share them! We love seeing practical applications of your skills.
Be Professional and Personable: Since you'll be the primary contact for customers, it's crucial to convey a confident and professional telephone manner in your application. Use a friendly tone in your writing to reflect your ability to connect with customers effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Mail
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around customer collection bookings and service issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this position revolves around customer interactions, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled challenges or went above and beyond for a customer. This will highlight your suitability for the role.
✨Brush Up on Your Tech Skills
The job requires good knowledge of Microsoft Excel, Word, PowerPoint, and Outlook. Make sure you're comfortable using these tools and can discuss how you've used them in previous roles. If you have any relevant projects or reports, be prepared to mention them.
✨Prepare for Flexibility Questions
Given the need for flexibility in working hours and tasks, think about how you've adapted to changing demands in the past. Be ready to discuss your approach to managing tight deadlines and how you prioritise tasks when things get busy.