Head of Data Governance in London

Competitive Salary plus £5,500 car allowance, healthcare, 18% annual bonus potential, 27.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.

Permanent, Full time Hybrid either London, Sheffield or Bolton x3 days a week

About The Role

Royal Mail is transforming the way we use data to power commercial performance, customer experience, and strategic decision‐making. We are now seeking an experienced Head of Data Governance to lead the development and delivery of a robust data governance framework across our Salesforce ecosystem and wider commercial data landscape. This is a high‐impact leadership role, responsible for ensuring that customer and commercial data is accurate, secure, compliant, and trusted — enabling the organisation to treat data as a true strategic asset.

Key Responsibilities

• Commercial Data Governance Strategy & Framework
  • Develop and implement a comprehensive data governance strategy for Salesforce and related commercial platforms.
  • Define policies for data ownership, classification, retention, and security.
  • Establish governance forums and working groups to drive accountability.
  • Partner with the Head of CRM Development & Delivery to ensure governance aligns with the Salesforce roadmap and platform integrity.
• Data Quality & Supervision
  • Define and enforce data quality standards, metrics, and controls.
  • Work with business and technical teams to improve data integrity across CRM, ERP, and BI systems.
  • Build and lead a data stewardship model to ensure data owners are accountable for quality.
• Governance in Practice
  • Embed governance into operational workflows such as account onboarding, segmentation, and reporting.
  • Align Salesforce governance with wider enterprise data standards and tooling.
• Compliance & Risk Management
  • Ensure CRM data practices comply with GDPR, the Data Protection Act, and industry regulations.
  • Develop policies for data privacy, access control, and secure data usage.
  • Collaborate with Legal, Risk, and IT Security to mitigate data‐related risks.
  • Maintain an auditable record of governance decisions and changes.
• Stakeholder Engagement & Change Leadership
  • Lead a cross‐functional data governance working group.
  • Engage senior leaders across Commercial to ensure governance supports business objectives.
  • Promote a data‐driven culture through training, communication, and awareness.
  • Act as a trusted advisor on governance best practice.

Key Dimensions

• Scope & Impact: Responsible for governance of all customer and commercial data across Salesforce and connected platforms.
• People Influence: Leads a distributed community of data stewards and influences senior stakeholders across Commercial.
• Investment Influence: Advises on data‐related priorities, tooling, and capability development.
• System Focus: Salesforce Sales Cloud, Service Cloud, Marketing Cloud (where applicable), Vistex, and key analytics tools.

About You

Essential Experience

• Significant experience in data governance, ideally within CRM or commercial data environments.
• Strong understanding of Salesforce data models and how data flows across Sales, Service, and Marketing.
• Deep knowledge of GDPR, PECR, and data protection best practices.
• Proven ability to influence senior stakeholders and drive cross‐functional alignment.
• Experience defining and embedding data quality standards and ownership models.
• Ability to balance governance rigour with commercial agility.

Desirable Experience

• Background in large commercial organisations (B2B or B2B2C).
• Familiarity with governance tools such as Collibra, Alation, or Informatica.
• Experience working with Data Analysts, Data Scientists, and CRM Product Owners.
• Knowledge of frameworks such as DAMA or DCAM.

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Supportive and generous company sick pay.
• Funded Dental – As a manager you are eligible to a level of employer funded dental insurance.
• Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years.
• Benefits Account – You will have access to your personal benefits account on our 'My Bundle+' platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. Available only to permanent employees.

Equal Opportunities

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter.