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- Tasks: Lead a major transformation in commercial processes and drive impactful decisions.
- Company: Join Royal Mail, a key player in the UK's commercial and technology landscape.
- Benefits: Competitive salary, career growth opportunities, and the chance to shape the future.
- Other info: Work with senior leaders and influence key business decisions in a dynamic environment.
- Why this job: Make a real difference for millions of customers while leading innovative projects.
- Qualifications: Experience in large-scale transformations and strong commercial acumen required.
The predicted salary is between 80000 - 100000 ÂŁ per year.
Royal Mail is embarking on one of the most ambitious commercial and technology transformations in the UK — modernising end‑to‑end Customer‑to‑Cash (C2C) processes and implementing a new SAP S/4HANA platform that will reshape how we serve millions of customers. We are now seeking a Future ERP Commercial Delivery Lead / Programme Director to define, lead and deliver the Commercial workstream of this transformation.
What I will do
- Define the future Customer‑to‑Cash operating model across Commercial, Pricing and Finance, ensuring it is simplified, scalable and commercially effective.
- Lead transformation of the product portfolio and pricing architecture, ensuring alignment to commercial strategy, regulatory requirements and revenue protection.
- Own Commercial decision‑making within the programme, structuring complex trade‑offs and presenting clear, decision‑ready recommendations to the Commercial Leadership Team and Executive Board.
- Drive delivery of the Commercial workstream across Discovery, Design, Implementation and Deployment, ensuring outcomes are achieved on time and to the highest standard.
- Influence and align senior stakeholders, including C‑suite and C‑suite‑1 leaders, across Commercial, Pricing, Finance, Customer Experience, Operations and Technology.
- Protect and unlock commercial value, ensuring revenue, margin and customer impacts are fully understood and optimised.
- Lead customer migration strategy, ensuring a smooth transition from legacy systems to the future ERP platform.
- Shape Commercial data strategy, ensuring data structures support accurate pricing, billing and scalable operations.
- Provide oversight of System Integrators and delivery partners, ensuring solutions remain business‑led and aligned to Commercial strategy.
- Lead Commercial elements of the business case, influencing investment decisions across an ÂŁ80m transformation programme.
Why this role matters
Your decisions will directly influence:
- 120,000+ B2B customers
- 1 million SME customers
- End‑to‑end Customer‑to‑Cash processes, including pricing, billing, invoicing and collections
- The commercial effectiveness and revenue performance of one of the UK’s most recognised organisations
Key Skills
- A proven track record leading large‑scale, cross‑functional transformation programmes with significant commercial impact
- Strong commercial acumen, ideally with experience in pricing, revenue management or Customer‑to‑Cash
- Demonstrable ability to influence and align senior stakeholders, including C‑suite
- Ability to operate strategically and tactically, translating complex challenges into clear decisions
- Strong decision‑making capability, including structuring options and evaluating trade‑offs
- Experience working with System Integrators and holding partners to account
Commercial Delivery Lead in London employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Delivery Lead in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources to get comfortable with common questions. The more you practice, the more confident you’ll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Commercial Delivery Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Commercial Delivery Lead. Highlight your experience in leading transformation programmes and your commercial acumen. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've influenced senior stakeholders and driven successful projects in the past.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Quantify your successes where possible, like revenue growth or efficiency improvements. We love numbers that tell a story about your impact.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Royal Mail
✨Know Your Stuff
Make sure you thoroughly understand the Customer-to-Cash processes and the SAP S/4HANA platform. Brush up on your knowledge of commercial strategies, pricing architecture, and how they impact revenue. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've led large-scale transformation programmes. Highlight your ability to influence senior stakeholders and make complex decisions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact.
✨Understand the Business Case
Familiarise yourself with the financial aspects of the role, especially regarding the ÂŁ80m transformation programme. Be ready to discuss how you would approach investment decisions and protect commercial value. This shows that you can think strategically and are aligned with the company's goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's vision for the future ERP platform and how it will affect customer migration. This not only demonstrates your interest but also gives you a chance to engage with the interviewers and show that you’re thinking critically about the role.