Royal Mail in London is seeking a Lead Product Manager to own the strategy, roadmap and evolution of our CRM and Contact Centre technology estate. This role drives the vision for our customer service platforms, delivering seamless experiences for millions of customers while improving efficiency for the contact centre teams.
Working across business, technology and delivery teams, you will shape Salesforce Service Cloud implementation and AI-enabled capabilities to achieve measurable customer and
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Lead CRM & Contact Centre Product Manager employer: Royal Mail
Royal Mail is an exceptional employer, offering a dynamic work environment at our Leeds Mail Centre, where you can be part of a significant technological transformation in the delivery services sector. With competitive salaries exceeding £55,000, generous leave entitlements, and a commitment to employee growth through continuous improvement projects, we foster a culture of collaboration and innovation. Join us to not only advance your career but also contribute to a company that values diversity and inclusion, ensuring every voice is heard and respected.
