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- Tasks: Oversee IT service delivery and manage relationships in London and Sheffield.
- Company: Leading postal service provider with a strong focus on service excellence.
- Benefits: Competitive salary, car allowance, healthcare, and hybrid working options.
- Why this job: Join a dynamic team and make a real impact on IT service management.
- Qualifications: Proven experience in service management and excellent relationship skills.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 48000 - 72000 £ per year.
A leading postal service provider is looking for a Service Manager to oversee the IT service delivery in London and Sheffield. This role requires excellent relationship management skills and proven experience in service management, particularly in an ITIL-compliant environment.
As a Service Manager, you'll ensure services are delivered according to agreements and play a key role in incident management and service improvements.
The position offers a competitive salary plus benefits including a car allowance and healthcare.
IT Services Delivery Manager - Hybrid (London/Sheffield) employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Services Delivery Manager - Hybrid (London/Sheffield)
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT service delivery space. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your ITIL knowledge. Make sure you can discuss how you've applied service management principles in past roles. We want you to shine when they ask about incident management and service improvements!
✨Tip Number 3
Showcase your relationship management skills! Think of examples where you’ve built strong partnerships with stakeholders. We need to demonstrate that you can keep everyone happy while delivering top-notch IT services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Service Manager role!
We think you need these skills to ace IT Services Delivery Manager - Hybrid (London/Sheffield)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management and ITIL compliance. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager role. Share specific examples of your relationship management skills and how you've improved service delivery in the past.
Showcase Your Problem-Solving Skills: As a Service Manager, you'll be dealing with incidents and service improvements. In your application, give us a glimpse of how you've tackled challenges in previous roles. We love seeing proactive problem solvers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Royal Mail
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL principles in your previous roles, especially in service management. This will show that you understand the framework and can implement it effectively.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed relationships with stakeholders in past positions. Think about specific situations where you resolved conflicts or improved communication. This will demonstrate your ability to build rapport and manage expectations.
✨Be Ready for Scenario-Based Questions
Expect questions that ask you to solve hypothetical service delivery issues. Practice articulating your thought process and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Highlight Your Incident Management Experience
Prepare to discuss your experience with incident management processes. Share specific examples of incidents you've managed, how you prioritised them, and the outcomes. This will illustrate your capability to handle pressure and ensure service continuity.
