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- Tasks: Manage strategic import accounts and drive revenue growth in a dynamic remote role.
- Company: Join Royal Mail Group, a leader in global eCommerce and logistics.
- Benefits: Competitive salary, car allowance, healthcare, and generous annual leave.
- Why this job: Shape the future of international trade while working from anywhere.
- Qualifications: Proven sales experience and strong relationship-building skills required.
- Other info: Inclusive culture with support for diverse backgrounds and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Competitive salary plus £4800 car allowance plus healthcare, 18% annual bonus potential with 25 days annual leave, plus bank holidays, increasing to 30 days after 10 years service.
Permanent, full time remote working.
At Royal Mail Group, we’re transforming how parcels move across borders — connecting global eCommerce businesses with customers across the UK and beyond. As international trade and online retail continue to accelerate, we’re investing in partnerships, innovation and talent to power our next phase of growth.
We’re now looking for an Import Account Manager – Import to play a pivotal role in expanding our share of the import parcels market. This is a high-impact, senior commercial role where you’ll shape strategy, influence key stakeholders and build partnerships that deliver sustainable growth at scale.
About the role:
- Retain and grow a portfolio of c.20 strategic import and third-party partner accounts, delivering revenue of £50–60m.
- Develop and execute strategic account plans to drive growth, share of wallet and long-term customer value.
- Build senior-level relationships with global eCommerce businesses, marketplaces and 3PLs.
- Act as the voice of the customer internally, influencing senior stakeholders and resolving issues effectively.
- Identify and mitigate competitive threats, positioning Royal Mail Group as the preferred import partner.
- Lead the deployment of new products, campaigns and tailored solutions to meet partner needs.
- Provide accurate forecasting, reporting and market insight to sales leadership.
- Collaborate closely with international stakeholders and overseas teams, including China-based partners.
About you:
- A proven track record in sales or strategic account management, consistently delivering against stretching revenue targets.
- Experience managing high-value commercial partnerships within eCommerce, parcels, logistics or adjacent sectors.
- Strong understanding of eCommerce business models, marketplaces and reseller networks.
- Excellent commercial judgement with strong negotiation and influencing skills.
- Confidence operating in complex, matrixed organisations with multiple stakeholders.
- A proactive, challenger mindset with the ability to identify white-space growth opportunities.
- Strong written and presentation skills, able to build credible business cases and proposals.
- International or cross-border experience, with the ability to collaborate effectively across cultures (desirable).
Next Steps:
The next stage of the selection process will be a face-to-face or virtual interview consisting of competency-based and role-specific questions.
Extra Benefits:
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
- Supportive and generous company sick pay.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready.
At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here.
Closing Date: Please note, this advert may close early if the appropriate number of applications has been reached.
Import Account Manager - Remote Working employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Import Account Manager - Remote Working
✨Tip Number 1
Get to know the company inside out! Research Royal Mail Group's recent projects and values. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for competency-based questions by thinking of specific examples from your past experiences that demonstrate your skills in sales and account management. We want you to shine, so rehearse those stories until they roll off your tongue!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even share tips that could give you an edge in your interview!
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team you'll be working with. This shows your enthusiasm and helps you determine if the company is the right fit for you. Plus, it’s a great way to engage with your interviewers!
We think you need these skills to ace Import Account Manager - Remote Working
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Import Account Manager role. Highlight your experience in sales and strategic account management, especially in eCommerce or logistics, to show us you’re the perfect fit!
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your successes! Use specific examples of how you’ve met or exceeded revenue targets and built strong partnerships. Numbers speak volumes!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of what makes you a great candidate.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Royal Mail
✨Know Your Numbers
As an Import Account Manager, you'll be expected to deliver against revenue targets. Brush up on your past achievements and be ready to discuss specific figures that demonstrate your success in sales or account management. This will show your potential employer that you can drive growth effectively.
✨Understand the Market
Familiarise yourself with the eCommerce landscape, especially regarding import logistics. Research Royal Mail Group's position in the market and be prepared to discuss how you can help them expand their share of the import parcels market. Showing that you understand the competitive landscape will set you apart.
✨Build Relationships
This role involves managing high-value partnerships, so think about examples from your past where you've successfully built and maintained relationships with key stakeholders. Be ready to share how you influenced decisions and resolved issues, as this will highlight your interpersonal skills.
✨Prepare for Competency Questions
Since the interview will include competency-based questions, practice articulating your experiences using the STAR method (Situation, Task, Action, Result). This structured approach will help you convey your achievements clearly and effectively, making a strong impression on the interviewers.
