Head of Network Health & Field Ops

Head of Network Health & Field Ops – Royal Mail

Job reference: 332979

Competitive salary plus £5,500 car allowance, healthcare, 18% annual bonus potential, 27.5 days annual leave (plus bank holidays) rising with service, and a company pension scheme with highly competitive contribution rates.

Permanent, Full‑time; Hybrid – weekly presence in London Farringdon expected.

About the Role

Royal Mail is accelerating its Out‑of‑Home (OOH) strategy, expanding our parcel locker network to deliver convenience and reliability for customers. We need a strong leader to ensure our locker network operates at the highest standards and supports our ambitious growth plans.

• Own and execute the maintenance strategy for Royal Mail’s locker network.
• Ensure network health and KPI performance, targeting 98% availability.
• Lead reactive and preventative maintenance programmes across the UK.
• Manage contractors and field engineering teams, holding them accountable for standards.
• Drive continuous improvement initiatives to enhance reliability and efficiency.
• Collaborate with operations, engineering and commercial teams to accelerate locker deployment.
• Establish governance and reviews to monitor performance and compliance.
• Develop and structure a team to scale an OOH locker network while delivering efficiency and outstanding service to our customers.

About You

• Significant experience in maintenance and engineering, including preventive and reactive maintenance.
• Proven ability to lead continuous improvement within a recognised framework.
• Strong leadership skills with experience managing geographically dispersed teams.
• Ability to manage contractors, suppliers and complex stakeholder relationships.
• Skilled in designing or restructuring teams for future needs.
• Comfortable managing budgets and multiple initiatives simultaneously.
• Excellent communication and influencing skills at all levels, including unionised environments.
• Experience operating at senior management level in a dynamic, large‑scale organisation.

Extra Benefits

• Family‑friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers – over 800 offers to help you save on groceries, days out, holidays and household bills*.
• Supportive and generous company sick pay.
• Well‑being – 24/7 access to services and tools for physical, mental, financial and social support for you and your family.
• Available only to permanent employees.

Next Steps

The next stage of the selection process will be a face‑to‑face or virtual interview consisting of competency‑based and role‑specific questions.

We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. We will provide your interview questions in advance to help you prepare.

Inclusion and Equality

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process and will provide adjustments if required.

Closing Date

5th January 2026 (advert may close early if sufficient applications are received).