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For Companies At a Glance
- Tasks: Handle customer calls and assist at collection points to exceed expectations.
- Company: Join the well-loved Royal Mail brand with a strong community presence.
- Benefits: Enjoy 22.5 days holiday, medical care, corporate discounts, and a pension scheme.
- Why this job: Be part of a supportive team and make a real difference in customer service.
- Qualifications: Good communication skills and computer literacy; customer service experience is a plus.
- Other info: Opportunities for development in a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
About the role
A confident communicator and attentive listener, you’ll deal with inbound telephone calls and look after customers on a face‑to‑face basis at our collection points. You’ll also work closely with our drivers regarding collection and deliveries. Ultimately, it’s all about making sure we exceed our customer expectations.
About you
Energetic and empathetic, you love talking to customers and have a talent for building relationships with customers over the phone and in person. Experience working in a front line customer service role would be useful, but isn’t essential. What’s more important is that you have a good level of computer literacy and an eagle eye for detail as you’ll be inputting information from databases. A brilliant team player, you always give 100%.
Benefits
- 22.5 days holiday each year
- Medical care
- Corporate discounts
- Company pension scheme
- Plenty of opportunities for development
- Uniform supplied
About us
Parcelforce Worldwide provides express parcel delivery across the UK. We employ over 5,500 people and operate across a network of 54 depots throughout the UK. Our intelligent use of technology helps ensure we stay one‑step ahead, and everyone that works for us has the responsibility to create a smooth and efficient service. We are always thinking ahead, and we’re always looking for friendly and committed people to join our diverse and supportive team.
Interested? We can’t wait to hear from you. Please note once our maximum number of applications has been reached, this advert will be closed.
Parcelforce Customer Service Admin in Glasgow employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parcelforce Customer Service Admin in Glasgow
✨Tip Number 1
Get to know Parcelforce! Familiarise yourself with their values and services. When you understand what makes them tick, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers face-to-face and over the phone, try role-playing scenarios with friends or family. This will help you feel more confident when it comes to those real interactions.
✨Tip Number 3
Show off your tech skills! Brush up on your computer literacy and get comfortable with data input. Being able to demonstrate your attention to detail will make you stand out as a candidate who can handle the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Parcelforce Customer Service Admin in Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service, even if it’s not directly related. We want to see how you connect with customers and handle their needs, so share those stories!
Be Detail-Oriented: Since you'll be inputting information from databases, it's crucial to demonstrate your attention to detail. Mention any past experiences where being meticulous made a difference in your work.
Communicate Clearly: As a confident communicator, your written application should reflect that. Use clear and concise language, and don’t shy away from showing your personality. We love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us, making it easier for us to review your details.
How to prepare for a job interview at Royal Mail
✨Know the Company Inside Out
Before your interview, take some time to research Royal Mail and Parcelforce. Understand their values, mission, and the role they play in the community. This will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Service Admin, strong communication is key. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to demonstrate your ability to handle calls and face-to-face interactions effectively.
✨Highlight Your Attention to Detail
Since you'll be inputting information from databases, it's crucial to showcase your attention to detail. Bring examples of how you've successfully managed data or handled tasks that required precision in previous roles. This will reassure them that you can maintain accuracy in your work.
✨Emphasise Teamwork and Empathy
Being a brilliant team player is essential for this role. Prepare to discuss experiences where you've collaborated with others or gone above and beyond to assist a customer. Highlighting your energetic and empathetic nature will show that you're a great fit for their supportive team environment.
