At a Glance
- Tasks: Manage employee relations cases and conduct hearings for dismissals and complaints.
- Company: Join Royal Mail, a trusted name in logistics and HR excellence.
- Benefits: Enjoy competitive salary, annual bonus, 25 days leave, and flexible hybrid working.
- Other info: Inclusive recruitment process; we welcome diverse applicants and support Armed Forces community.
- Why this job: Be part of a CIPD-nominated team driving positive workplace culture and employee engagement.
- Qualifications: HR knowledge, strong communication skills, and problem-solving abilities are essential.
The predicted salary is between 30000 - 42000 € per year.
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Job reference 327098
Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates
Job reference 327098
Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Location: Guildford (flexible) – hybrid working with 2 days per week in-office and travel when required.
Through creativity and collaboration our HR services team plays a pivotal role in driving employee engagement, organisational success, and fostering a positive work environment. Within our extensive division there are countless projects and initiatives that advance your career and personal growth. Join a team nominated for CIPD HR team of the year as we thrive to deliver for the nation and be a force for good.
About The Role
- Manage full appeal hearings for dismissals, conduct appeals and investigating allegations made by employees under the Raising Concerns policy (including protected characteristic concerns), Employee Confidential Disclosures (ECDs – Whistleblowing), and CEO/Executive Committee-level complaints. Consistently mitigate cost and reputational damage to the business through a systematic approach to casework that prioritises thoroughness and stakeholder engagement.
- Represent RMG in the defence of Early Conciliation & Employment Tribunal claims, working with External Legal Service Providers, including decision making and authority to settle claims on behalf of the business at Judicial Mediation during preliminary discussions in line with our ways of working.
- Represent RMG as panel member for National Appeals Panel (NAP) cases for union representatives.
- Communicate outcomes to employees, their representatives and decision managers at all levels by engaging with key stakeholders on the progress of complex and sensitive casework and Employment Tribunal cases, whilst managing conflicting pressures.
- Improve line manager capability through identification of development needs and provision of feedback on an individual basis and sharing learning from cases overall with key stakeholders. Support and lead on improvement measures resulting from case feedback and outcomes.
- Act on identified trends by supporting and carrying out pre-emptive and remedial work such as targeted training or listening sessions.
- Maintain up-to-date systems and comprehensive case files through accurate case notes to ensure transparency and accountability throughout case progression and deliver service excellence.
- Thorough understanding of standard HR policies, procedures, and associated employment law.
- Familiarity with a complex operational business, with functional standards and ways of working.
- CIPD Level 5/employment law qualification desirable.
- Self-motivating and comfortable operating remotely with support of regional team
- Planning and organisation skills.
- Excellent communication and report writing skills.
- Effective analysis, judgement and decision making.
- Ability to manage a varied case load to specific performance targets.
- Problem solving and dispute resolution skills.
- Ability to influence and challenge key stakeholders and suppliers at all levels.
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Available only to perm employees
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Tuesday 22nd July. Please note, this advert may close early if the appropriate number of applications has been reached.
Seniority level
Seniority level
Mid-Senior level
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Human ResourcesIndustries
Freight and Package Transportation
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#J-18808-LjbffrEmployee Relations Case Manager in Guildford employer: Royal Mail
Royal Mail is an exceptional employer that prioritises employee engagement and personal growth within a supportive and collaborative work culture. With competitive salaries, generous benefits including enhanced family support and a robust pension scheme, as well as the flexibility of hybrid working in Guildford, employees are empowered to thrive both professionally and personally. Join a team recognised for its excellence in HR services, where your contributions will make a meaningful impact on the organisation and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Employee Relations Case Manager in Guildford
✨Tip Number 1
Familiarise yourself with Royal Mail's values and mission. Understanding their commitment to trust and inclusion will help you align your responses during the interview, showcasing that you're a good cultural fit for the team.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your problem-solving and dispute resolution skills. Be ready to discuss how you've managed complex cases or conflicts in previous roles, as this will be crucial for the Employee Relations Case Manager position.
✨Tip Number 3
Research common HR policies and employment laws relevant to the role. Being knowledgeable about these topics will not only help you answer questions confidently but also show your dedication to staying informed in the field.
✨Tip Number 4
Practice your communication skills, especially in conveying complex information clearly and effectively. Since the role involves engaging with various stakeholders, being articulate and concise will set you apart during the interview process.
We think you need these skills to ace Employee Relations Case Manager in Guildford
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Employee Relations Case Manager position. Understand the key responsibilities and required skills, such as HR policies, employment law, and case management.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your understanding of HR policies, dispute resolution skills, and any qualifications like CIPD Level 5.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for employee relations and your ability to manage complex cases. Use specific examples from your past experiences to demonstrate how you can contribute to Royal Mail's goals.
Prepare for the Interview:Since the interview will consist of competency-based questions, prepare by reflecting on your past experiences. Think of examples that showcase your problem-solving abilities, communication skills, and how you've handled challenging situations in HR.
How to prepare for a job interview at Royal Mail
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Employee Relations Case Manager role. Familiarise yourself with the key responsibilities, such as managing appeal hearings and communicating outcomes to stakeholders. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Prepare for Competency-Based Questions
Since the interview will consist of competency-based questions, think of specific examples from your past experiences that showcase your skills in problem-solving, dispute resolution, and stakeholder engagement. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Knowledge of Employment Law
Given the nature of the role, it's crucial to demonstrate your understanding of HR policies and employment law. Brush up on relevant legislation and be prepared to discuss how it applies to the responsibilities of the position. This will show that you are well-prepared and knowledgeable.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, and ongoing projects within the HR services team. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
