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- Tasks: Manage employee relations cases and conduct hearings for dismissals and complaints.
- Company: Join Royal Mail, a trusted name in logistics, committed to employee engagement and success.
- Benefits: Enjoy competitive salary, annual bonus, hybrid working, and extensive family-friendly support.
- Why this job: Be part of a nominated HR team, driving positive change and making a real impact.
- Qualifications: HR knowledge, strong communication skills, and problem-solving abilities are essential.
- Other info: Flexible working options and a commitment to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Royal Mail Newcastle Upon Tyne, England, United Kingdom
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Royal Mail Newcastle Upon Tyne, England, United Kingdom
Join to apply for the Employee Relations Case Manager role at Royal Mail
Job reference 327097
Employee Relations Case Manager
Competitive salary plus 10% annual bonus potential, 25 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Location: Newcastle (flexible) – hybrid working with 2 days per week in-office and travel when required.
Through creativity and collaboration our HR services team plays a pivotal role in driving employee engagement, organisational success, and fostering a positive work environment. Within our extensive division there are countless projects and initiatives that advance your career and personal growth. Join a team nominated for CIPD HR team of the year as we thrive to deliver for the nation and be a force for good.
About The Role
- Manage full appeal hearings for dismissals, conduct appeals and investigating allegations made by employees under the Raising Concerns policy (including protected characteristic concerns), Employee Confidential Disclosures (ECDs – Whistleblowing), and CEO/Executive Committee-level complaints. Consistently mitigate cost and reputational damage to the business through a systematic approach to casework that prioritises thoroughness and stakeholder engagement.
- Represent RMG in the defence of Early Conciliation & Employment Tribunal claims, working with External Legal Service Providers, including decision making and authority to settle claims on behalf of the business at Judicial Mediation during preliminary discussions in line with our ways of working.
- Represent RMG as panel member for National Appeals Panel (NAP) cases for union representatives.
- Communicate outcomes to employees, their representatives and decision managers at all levels by engaging with key stakeholders on the progress of complex and sensitive casework and Employment Tribunal cases, whilst managing conflicting pressures.
- Improve line manager capability through identification of development needs and provision of feedback on an individual basis and sharing learning from cases overall with key stakeholders. Support and lead on improvement measures resulting from case feedback and outcomes.
- Act on identified trends by supporting and carrying out pre-emptive and remedial work such as targeted training or listening sessions.
- Maintain up-to-date systems and comprehensive case files through accurate case notes to ensure transparency and accountability throughout case progression and deliver service excellence.
About You
- Thorough understanding of standard HR policies, procedures, and associated employment law.
- Familiarity with a complex operational business, with functional standards and ways of working.
- CIPD Level 5/employment law qualification desirable.
- Self-motivating and comfortable operating remotely with support of regional team
- Planning and organisation skills.
- Excellent communication and report writing skills.
- Effective analysis, judgement and decision making.
- Ability to manage a varied case load to specific performance targets.
- Problem solving and dispute resolution skills.
- Ability to influence and challenge key stakeholders and suppliers at all levels.
Extra Benefits
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
- Available only to perm employees
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Tuesday 22nd July. Please note, this advert may close early if the appropriate number of applications has been reached.
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Employee Relations Case Manager employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employee Relations Case Manager
✨Tip Number 1
Familiarise yourself with Royal Mail's values and mission. Understanding their commitment to trust and inclusion will help you align your responses during the interview, showcasing how you can contribute to their positive work environment.
✨Tip Number 2
Prepare specific examples of your experience in managing employee relations cases. Highlight your problem-solving skills and ability to handle sensitive situations, as these are crucial for the role of Employee Relations Case Manager.
✨Tip Number 3
Research common trends and challenges in employee relations within large organisations. Being knowledgeable about current issues will allow you to engage in meaningful discussions during your interview and demonstrate your proactive approach.
✨Tip Number 4
Practice your communication skills, especially in delivering complex information clearly and effectively. As the role involves engaging with various stakeholders, being articulate will set you apart from other candidates.
We think you need these skills to ace Employee Relations Case Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities of the Employee Relations Case Manager. Familiarise yourself with the key tasks mentioned in the job description, such as managing appeal hearings and representing the company in tribunal claims.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your understanding of HR policies, employment law, and any experience you have in managing complex casework.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Use specific examples from your past experiences that demonstrate your problem-solving skills, ability to manage a varied caseload, and effective communication abilities.
Prepare for the Interview: Since the interview will consist of competency-based questions, prepare by thinking of examples that showcase your skills in analysis, judgement, and decision-making. Be ready to discuss how you've handled similar situations in the past.
How to prepare for a job interview at Royal Mail
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of the Employee Relations Case Manager role. Familiarise yourself with the key responsibilities, such as managing appeal hearings and communicating outcomes to stakeholders. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Prepare for Competency-Based Questions
Since the interview will consist of competency-based questions, think of specific examples from your past experiences that showcase your problem-solving, dispute resolution, and decision-making skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Showcase Your Communication Skills
As an Employee Relations Case Manager, excellent communication is crucial. During the interview, focus on articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively communicated complex information in previous roles, especially in sensitive situations.
✨Demonstrate Your Understanding of Employment Law
Having a thorough understanding of HR policies and employment law is essential for this role. Brush up on relevant legislation and be ready to discuss how it applies to the responsibilities of the position. This will show your potential employer that you are knowledgeable and prepared to handle the complexities of employee relations.