Special Events Business Partner in Devon

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don't, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

This role will be based in Wales region. There is an expectation you will travel regularly across your region to suit business needs and there will occasional national travel for specific meetings.

At Royal Mail we pride ourselves on delivering to our customers every day, but no two days are the same so sometimes we need help from our planning team to navigate unexpected events to ensure we still deliver to every doorstep in the country every day.

About the role

A new opportunity has arisen within the team who do just that, they help our operations manage adhoc significant events affecting our customer performance such as floods in our premises, road closures, Royal events, Commonwealth Games etc, as well as the usual, cyclical planning for events such as Christmas and General and Local Elections.

The role will lead on critical business activity and are accountable for the design, deployment, managing deadlines, monitoring compliance, whilst always reviewing what we do to make it even better next time.

You will also:

• Have senior ownership for example of Christmas Peak Operations through strong stakeholder engagement of operational teams and during deployment of Peak and other major events you will become the face of the arrangements and need to take a lead role in ensuring the plan is deployed and achieved.
• Be instrumental in the design and execution of the Peak plan and all other event operational planning across the pipeline.
• Review Christmas Parcel Sort Centres arrangements, along with all major out-housing for operational work, and the planning around those in order to balance the cost of provision while continuing to ensure the delivery of great quality of service.
• Be strongly aligned with our facilities team in order to secure operational footprint/properties as and when required.
• Drive consistency in Continuity Planning building an effective plan to ensure that our operations continue with minimal disruption during a crisis.
• Have alignment with Commercial on operational impact of product launches.
• Develop external relationships with key UK businesses such as Transport for London, local authorities, police etc that allow input to design of key infrastructure programmes that supports achievement of our operational plans.

About You

As you'd expect for this type of role you should have excellent project management and organisation skills.

You should also:

• A proven ability to work effectively across a highly complex organisation and to provide realistic solutions.
• The ability to deliver results through leading, engaging, and coaching people.
• Excellent stakeholder management skills, with an ability to influence at all levels.
• Excellent interpersonal & presentation skills.
• The ability to juggle multiple priorities across a wide span and spectrum of accountabilities.
• The ability to work as a team as well as individually.

You should be:

• Highly motivated and pro-active with an ability to quickly establish relationships and influence people at all levels.
• A highly credible leader with stamina, drive and energy who thrives in a complex and demanding environment.
• Able to understand and absorb substantial amounts of information quickly and accurately and drive appropriate action.
• Persuasive, influential, able to communicate at all levels with well-developed written and verbal communications skills, including presentation skills.

Extra Benefits

• Family friendly support.
• Enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
• Supportive and generous company sick pay.
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It's free, and it's for everyone.

Next Steps

The next stage of the selection process will be a face to face consisting of competency based and role specific questions. We plan to hold interviews at our London office late March.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

Closing Date: 10th March. Please note, this advert may close early if the appropriate number of applications has been reached.