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- Tasks: Provide top-notch customer service via phone and email, solving problems on the spot.
- Company: Join Angard Staffing, a key partner for Royal Mail's contact centres across the UK.
- Benefits: Enjoy a friendly team atmosphere and flexible working conditions.
- Other info: Inclusive culture with opportunities for personal growth and development.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Passion for customer service and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Angard Staffing is the dedicated provider of Customer Service Advisors to Royal Mail\’s contact centres across the UK. Due to an increase in workload volumes, we are looking for resilient candidates who have a passion for customer service to join our inclusive and friendly team on a temporary basis at our key site in Doxford.
Responsibilities and Qualifications
- Provide first‑time solutions for customers via telephone and email.
- Handle consecutive phone calls and manage complaints effectively.
- Deliver excellent quality of service within agreed handling time.
- Passion for delivering great customer experiences.
- Confidence in taking consecutive phone calls and handling complaints.
- Ability to prioritize and manage workloads.
- Flexible and adaptable to changing customer demands.
- Enthusiastic and responsive.
- Self‑motivated, able to work independently or as part of a team.
- Ability to work under pressure and meet deadlines.
- Call centre/contact centre experience is desirable but not essential. Strong transferable skills from other customer service backgrounds will be considered.
- Good level of spoken English and clear communication skills.
Desirable Qualities
- Proven record in a fast‑paced customer service environment.
- Quick, accurate typist with high attention to detail.
- Ability to handle difficult complaints professionally and with resilience.
- Excellent telephone manner and telephony experience.
- Proficient in email, spreadsheet, and word processing software.
- Creative problem solver with a focus on resolution.
- Accurate and consistent data input.
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Customer Service Advisor - Doxford employer: Royal Mail
Contact Detail:
Royal Mail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Doxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Mail and Angard Staffing. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling difficult complaints and showcase your problem-solving skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you delivered excellent customer service or resolved complaints effectively. This will demonstrate your resilience and ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining our friendly team at Doxford.
We think you need these skills to ace Customer Service Advisor - Doxford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since this role involves a lot of phone and email interactions, let your written communication shine! Keep it clear, concise, and friendly – just like you would with a customer.
Highlight Your Resilience: We’re looking for candidates who can handle complaints with grace. Share examples from your past experiences where you’ve turned a tough situation into a positive outcome.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on the path to joining our awesome team.
How to prepare for a job interview at Royal Mail
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Be ready to discuss your previous experiences and how you’ve handled difficult situations. Think of specific examples that showcase your resilience and problem-solving skills.
✨Practice Your Communication Skills
Since this role involves a lot of phone and email communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts under pressure.
✨Familiarise Yourself with the Company
Research Angard Staffing and Royal Mail. Understand their values and what they look for in a Customer Service Advisor. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Prepare for Common Interview Questions
Think about questions like 'How do you handle complaints?' or 'Can you give an example of a time you provided excellent customer service?' Prepare concise and relevant answers that highlight your skills and experience.