Royal Mail is seeking a Lead Customer Operations Manager to drive delivery and collection operations in Blaydon. You will lead frontline teams and managers, ensuring safety, service quality and productivity while building strong relationships with customers and trade unions.
This senior role owns end-to-end performance, budgets, and continuous improvement, with a rolling shift pattern Monday to Saturday. The successful candidate will coach colleagues, manage resources, and foster a positive,
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Customer Operations Leader: Delivery & Team Growth employer: Royal Mail
Royal Mail is an exceptional employer, offering a dynamic work environment at our Leeds Mail Centre, where you can be part of a significant technological transformation in the delivery services sector. With competitive salaries exceeding £55,000, generous leave entitlements, and a commitment to employee growth through continuous improvement projects, we foster a culture of collaboration and innovation. Join us to not only advance your career but also contribute to a company that values diversity and inclusion, ensuring every voice is heard and respected.
