Business Analyst

Job Overview

Job reference: 337296
Business Analyst – Pricing
Location: Farringdon, London (Hybrid – 3 days office-based)
Competitive salary plus car allowance, healthcare, annual bonus potential, 25 days annual leave plus bank holidays, company pension scheme with competitive contribution rates
Permanent, full time

What You’ll Be Doing

Supporting Pricing & Promotion Changes in Legacy Systems

• Lead the delivery of pricing and promotional updates across existing pricing applications
• Analyse pricing data to support promotional activity and ensure accuracy
• Work closely with business stakeholders to understand upcoming pricing changes and priorities
• Coordinate with third‑party teams to implement changes with clear success criteria
• Support testing, quality assurance and defect resolution
• Identify opportunities to simplify processes, reduce manual effort and improve data quality

Business Analysis for the Future ERP Programme (SAP S/4HANA)

• Lead discovery and requirements gathering for pricing and rating across Commercial, Finance and Operations
• Analyse current pricing processes, rules and data to identify gaps and improvement opportunities
• Translate business needs into clear, testable functional and non‑functional requirements for SAP delivery teams
• Work with Solution Architects and SAP consultants to align requirements with best‑practice SAP pricing capabilities
• Support end‑to‑end process mapping and participate in design workshops
• Assess impacts on upstream/downstream processes, revenue assurance and customer experience
• Ensure full traceability of requirements through design, build and testing

Data & Pricing Logic

• Analyse pricing attributes, conditions and calculations to support target pricing model design
• Validate pricing master data for ERP configuration
• Support creation of pricing scenarios and datasets for SIT and UAT

Stakeholder Engagement & Collaboration

• Act as the bridge between business SMEs and SAP functional/technical teams
• Facilitate workshops, walkthroughs and design reviews
• Support testing teams with clear acceptance criteria and expected system behaviours
• Assist with defect triage and prioritisation

What We’re Looking For

• Business analysis experience, ideally in pricing, commercial operations or revenue processes
• Hands‑on experience with SAP or another enterprise‑scale ERP (S/4HANA preferred), especially pricing functionality
• Strong analytical mindset with ability to interpret pricing logic and data structures
• Excellent documentation skills – requirements, user stories, process maps, acceptance criteria
• Confident communicator able to work across Commercial, Finance, Technology and Operations
• Familiarity with testing cycles (SIT/UAT) and the role of requirements in quality assurance
• Highly organised, detail‑oriented and comfortable in a fast‑paced, multi‑vendor programme environment
• Experience in large‑scale transformation or Customer‑to‑Cash processes desirable

Why Join Us

This is a chance to influence the future of pricing at Royal Mail at a critical moment in our transformation journey. You’ll work across multiple teams, shape strategic design decisions, and help deliver a modern, integrated pricing capability that will support millions of customers and transactions. If you’re motivated by complex challenges, large‑scale change and the opportunity to make a real impact, we’d love to hear from you.

Extra Benefits

• Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers – more than 800 offers to save on groceries, days out, holidays and household bills
• Supportive and generous company sick pay
• Your wellbeing – 24/7 access to services and tools for physical, mental, financial and social support for you and your family (free, for everyone)

Next Steps

The next stage of the selection process will be a face‑to‑face/virtual interview consisting of competency‑based and role‑specific questions. We’ll provide interview questions in advance to help you prepare and showcase your experience.

Inclusion

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

Closing Date

Closing Date: 15th March 2026