At a Glance
- Tasks: Support the Operations Performance Leader with scheduling, reporting, and managerial resource management.
- Company: Join Royal Mail Group, a leader in logistics and delivery services.
- Benefits: Enjoy a competitive salary, generous leave, and a solid pension scheme.
- Other info: Embrace a culture of inclusion and diversity while growing your career.
- Why this job: Be part of a dynamic team that drives operational excellence and customer satisfaction.
- Qualifications: Strong analytical skills, proficiency in Excel and PowerPoint, and excellent organisational abilities.
The predicted salary is between 26801 - 26801 € per year.
Starting Salary £26,801, 22.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates.
Permanent Full time Nottingham Mail Centre, Padge Road, Beeston, Nottingham, NG9 2RR
About the Role
The Operational Performance Support will provide administrative support to an Operations Performance Leader (OPL) within the Delivery Operation. Responsibilities include scheduling and planning performance reviews and COM coaching sessions, producing reports to support the coaching process, and handling all tasks related to managerial absence, OT & TOIL, and scheduling of managerial annual leave and day‑off cover. You will also align managerial resources to units and support the OPL’s team.
Key Responsibilities
- Manage the HR system (PSP) inputs, including absences, substitution payments, TOIL authorisation, and submission of loaned-to‑admin files for the OPL area.
- Maintain diary control of the Operations Performance Leader, ensuring coaching and performance reviews with all Customer Operations Managers are scheduled for each period.
- Assist with preparations for coaching and performance reviews, including slide packs, room bookings, invites, and on‑day management.
- Authorize travel requests & T&S, take notes for Conduct/Grievance/Attendance cases, and support managerial sick‑absence management.
- Complete the nationally designed Managerial Resourcing Tool (MRT) for resourcing: draft initial manpower plan at least four weeks in advance, liaise with the OPL to sign off the plan, comply with managerial cover resourcing rules, send weekly manpower plans by the end of Wednesday previous to the plan week, and use only approved COSMs, trainees, and named trained unit resources.
- Oversee managerial annual leave allocation, ensuring only one person per group is off at any time (with emergency exceptions) and administer the leave-booking process each year per guidelines.
- Coordinate cost‑effective purchasing and equipment orders for the OPL.
About You
- Must possess good analytical and problem‑solving skills, proficiency in Microsoft Excel and PowerPoint, and demonstrate confidentiality, integrity, and discretion when handling personal information.
- Flexibility and willingness to travel within the OPL area, as well as exceptional organisational and time‑management skills, are required.
- Build relationships across operations and business functions to support the Area Leadership team, particularly the Operations Managers.
- Customer focus – support a customer‑centric culture from an administrative perspective.
- Know the business – use an understanding of basic business operations and Royal Mail Group systems, processes, departments, and functions to support the OPL in achieving business objectives.
- Financial and physical asset management – manage physical assets and assigned budgets, estimate and justify costs, control expenditure, and evaluate outcomes.
- Health, safety & wellbeing – lead by example to protect the safety, health, and wellbeing of yourself and others, and ensure compliance with safety and health legislation and Royal Mail Group standards.
- People management essentials – follow Royal Mail Group processes, understand policies, and assist and support managers from an administrative perspective.
Next Steps
The next stage of the selection process will be a face‑to‑face interview consisting of competency‑based and role‑specific questions.
Equity, Diversity & Inclusion
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, cadet instructors, and military spouses/partners. We also welcome and support applications from ex‑Armed Forces personnel, reservists, veterans, and military spouses/partners. We are committed to ensuring an inclusive recruitment process and will provide adjustments to support applicants during the hiring process if required.
Closing Date: Tuesday 2nd June 2026
Operations Performance Support in Beeston employer: Royal Mail
Royal Mail Group is an excellent employer, offering a supportive work culture that prioritises employee wellbeing and development. With competitive salaries, generous annual leave, and a commitment to diversity and inclusion, employees in the Operations Performance Support role can expect meaningful growth opportunities while contributing to a customer-centric environment in the heart of Nottingham.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Performance Support in Beeston
✨Tip Number 1
Get to know the company inside out! Research Royal Mail Group's values and operations. This will help you tailor your responses during the interview and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Prepare for competency-based questions by thinking of examples from your past experiences that demonstrate your skills. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge and potentially a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the Operations Performance Support role.
We think you need these skills to ace Operations Performance Support in Beeston
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Performance Support role. Highlight your relevant skills, like analytical abilities and experience with Microsoft Excel and PowerPoint, to show us you’re the perfect fit!
Showcase Your Organisational Skills:Since this role involves a lot of scheduling and planning, give us examples of how you've successfully managed multiple tasks or projects in the past. We want to see your time-management skills in action!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your experiences and qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Mail
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Operations Performance Support role. Familiarise yourself with tasks like scheduling performance reviews and managing HR systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Analytical Skills
Since the job requires good analytical and problem-solving skills, prepare examples from your past experiences where you've successfully tackled challenges. Be ready to discuss how you used tools like Excel to manage data or improve processes, as this will demonstrate your capability for the role.
✨Demonstrate Your Organisational Prowess
The role demands exceptional organisational and time-management skills. Think of specific instances where you managed multiple tasks or projects simultaneously. Share how you prioritised your workload and ensured everything ran smoothly, which will highlight your suitability for the position.
✨Emphasise Your Customer-Centric Approach
As the role supports a customer-centric culture, be prepared to discuss how you've previously contributed to customer satisfaction in your work. Whether it’s through effective communication or problem resolution, showcasing your commitment to customer focus will resonate well with the interviewers.
