At a Glance
- Tasks: Welcome visitors and provide essential admin support in a dynamic environment.
- Company: Join Royal Mail, a leader in corporate real estate and facilities management.
- Benefits: Enjoy competitive pay, on-site parking, and 22.5 days annual leave.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Be the friendly face of Royal Mail and enhance your customer service skills.
- Qualifications: Previous admin or receptionist experience and strong communication skills required.
The predicted salary is between 12 - 13 £ per hour.
Location: Preston Mail Centre, 4 Pittman Way, Fulwood, Preston, PR2 9GG
Salary: £12.71 per hour, Part-time, 27.5 hours per week
Annual leave: 22.5 days plus bank holidays
Employment type: Permanent
Benefits: On-site parking available
About the role
Deliver a professionally managed visitor experience and provide essential administrative support.
Responsibilities:
- Greet and manage all visitors, ensuring a warm and professional welcome
- Operate and manage the telephone system, maintain local telephone directories and signing‑in procedures
- Perform general administrative tasks including fault reporting, room bookings and conference arrangements
- Control access to the site, including gate control and manage security passes
- Act as a key contact point for customer liaison and fault reporting
Attendance: 27.5 hours per week, 12.30 – 18.30, Monday to Friday. Flexibility is required to cover morning reception duties (07.00 – 12.30) during periods of sick/annual leave.
Skills and experience required:
- Previous receptionist, admin and customer‑facing experience
- First aid trained/SIA licence or a willingness to undertake training
- Experienced in MS Office and email systems
- Excellent telephone manner and customer service skills
- Flexibility with attendance and able to cover the morning reception duties (07.00 – 12.30) during annual leave periods
- Strong time management and prioritisation skills
Closing date: Sunday 4th January (advert may close early if the appropriate number of applications has been reached).
Administrator/ Receptionist employer: Royal Mail
Royal Mail Property & Facilities Solutions is an excellent employer, offering a supportive work culture that values professionalism and customer service. With flexible working hours and opportunities for training, including first aid and SIA licensing, employees can grow their skills while enjoying benefits like on-site parking and generous annual leave. Located in Preston, this role provides a chance to be part of a diverse team committed to maintaining high standards across a vast property portfolio.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/ Receptionist
✨Tip Number 1
Make sure to research Royal Mail and their values before your interview. Knowing what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone manner! Since this role involves managing calls, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Be ready to showcase your time management skills. Think of examples from your past experiences where you successfully juggled multiple tasks, as this will demonstrate your ability to handle the busy reception environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Administrator/ Receptionist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your previous receptionist and admin experience. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service abilities!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Show Off Your Skills:Mention your experience with MS Office and any relevant training like first aid or SIA licensing. We’re looking for someone who can hit the ground running, so highlight those skills that make you stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Royal Mail
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrator/Receptionist. Familiarise yourself with tasks like managing visitor experiences and handling administrative duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experience in customer service. Think of specific examples where you provided excellent service or resolved issues effectively. This will demonstrate your ability to create a warm and professional environment.
✨Practice Your Telephone Etiquette
As you'll be operating the telephone system, it's crucial to have a polished telephone manner. Practice answering calls in a friendly and professional way. You might even want to role-play with a friend to get comfortable with common scenarios you might face during the job.
✨Be Ready for Flexibility Questions
Given the need for flexibility in covering morning shifts, be prepared to discuss your availability. Highlight your willingness to adapt and cover shifts when needed. This shows that you're a team player and ready to support the team whenever required.
