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- Tasks: Lead and manage engineering teams to ensure top-notch service delivery and customer satisfaction.
- Company: Join Royal Mail Property & Facilities Solutions, a leader in corporate real estate management.
- Benefits: Enjoy competitive salary, bonuses, car allowance, and 22.5 days annual leave.
- Why this job: Be part of a dynamic team driving safety and operational excellence in a reputable company.
- Qualifications: Must have NVQ level 5 or equivalent experience in building services leadership.
- Other info: We value diversity and support adjustments during the hiring process.
The predicted salary is between 48000 - 72000 £ per year.
Location: London
Salary: Competitive salary, London location allowance (if applicable), potential 15% bonus, £6,809 car allowance per annum
Leave: 22.5 days annual leave plus bank holidays
Hours: Full time, 37.5 hours per week
Type: Permanent
Region: To cover the South East and London region
Royal Mail Property & Facilities Solutions is responsible for upgrading and safely maintaining one of the largest corporate real estates and property portfolios in Europe, with over 1800 sites. We pride ourselves on working to the highest standards of both technical assurance and customer service. It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 29 million addresses nationwide, six days a week.
We have an exciting opportunity for a Technical Operations Manager to join our team at Royal Mail PFSL to lead and manage first line engineering managers within London and the South East region.
The role
As Technical Operations Manager, you’ll have accountability for the successful delivery of the operational profit & loss for multiple Engineering Disciplines (M&E, Fire & Security, Fabric and Street Furniture), ensuring customer satisfaction and contract performance measures are exceeded, and customer relationships are developed and maintained. As a key member of the Technical Services team, you will join three other Operational Managers in providing credible leadership for service delivery, employee, customer and unions, and be a driver of safe working practices. You’ll be responsible for the safety and successful operational and profitable contract delivery including identifying root cause issues and reporting on areas of budget avoidable spend and budget P&L variance with associated action plans to address.
Other accountabilities
- Lead, motivate, support and develop a team of Technical Service Managers, ensuring that all people management processes are adhered to and a culture of performance management is fostered.
- Act as a proactive and positive member of the FM Management team, taking the lead on product-wide improvement programmes and projects, ensuring that company programmes of work are rolled out in a consistent manner.
- Undertake the lead role on all customer Technical Services escalations and critical events ensuring regular updates and remedial plans of actions are communicated to affected stakeholders.
- Ensure compliance with all health and safety legislation and company policy.
- Effectively work with Regional and National union representatives to deliver business change as required.
- Available for managerial escalation out of hours call out rota as required.
About you
- A relevant technical qualification at or above NVQ level 5 and/or a minimum of 5 years operational experience at a relevant leadership level within a building services environment or similar.
- Experience of P&L management, with a proven history of effective cost management and margin achievement.
- Experience of leading, supporting, managing and developing a team of Technical Managers, including undertaking performance management and employee relations issues - attendance management, disciplinary actions.
- Strong analytical skills, with the ability to review and analyse performance data, P&L information etc. to identify and implement improvement areas.
- Strong influencing and presentation skills, with the ability to effectively create and deliver effective written reports and verbal presentations.
- Excellent knowledge of Health, Safety and Compliance legislation relating to the buildings services industry.
- Experience of developing relationships with Trade Unions.
Closing Date: Sunday 6th April. Please note, this advert may close early if the appropriate number of applications has been reached.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare and ensure you have your best examples in mind.
Royal Mail Group values both trust and our people. Royal Mail is proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
Technical Operations Manager - South East/London employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Operations Manager - South East/London
✨Tip Number 1
Familiarise yourself with the specific engineering disciplines mentioned in the job description, such as M&E, Fire & Security, and Fabric. Understanding these areas will help you demonstrate your expertise and how you can lead teams effectively.
✨Tip Number 2
Prepare to discuss your experience with P&L management in detail. Be ready to share specific examples of how you've successfully managed budgets and achieved cost savings in previous roles, as this is a key responsibility of the position.
✨Tip Number 3
Highlight your leadership style and how you motivate teams. Think of examples where you've developed team members or improved performance, as this will resonate well with the expectations for managing Technical Service Managers.
✨Tip Number 4
Research Royal Mail's values and commitment to diversity and inclusion. Be prepared to discuss how you can contribute to fostering a positive work environment and building trust within the team and with stakeholders.
We think you need these skills to ace Technical Operations Manager - South East/London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical operations and leadership roles. Emphasise your P&L management skills and any specific achievements in cost management and team development.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Technical Operations Manager role. Use specific examples from your past experiences to demonstrate how you meet the requirements, particularly in managing teams and ensuring compliance with health and safety legislation.
Highlight Relevant Qualifications: Clearly state your technical qualifications, especially if they are at or above NVQ level 5. Include any certifications or training that relate to building services or operational management.
Prepare for the Interview: Since Royal Mail provides interview questions in advance, take this opportunity to prepare thoughtful responses. Use the time to reflect on your experiences and how they align with the company's values and the role's requirements.
How to prepare for a job interview at Royal Mail Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Operations Manager. Familiarise yourself with the key areas such as P&L management, team leadership, and compliance with health and safety legislation.
✨Prepare Your Examples
Since Royal Mail provides interview questions in advance, use this opportunity to prepare specific examples from your past experience that demonstrate your skills in managing teams, handling escalations, and improving operational efficiency.
✨Showcase Your Analytical Skills
Be ready to discuss how you've used analytical skills to review performance data and implement improvements. Prepare to share specific instances where your analysis led to successful outcomes.
✨Emphasise Relationship Building
Highlight your experience in developing relationships with stakeholders, including trade unions. Be prepared to discuss how you’ve effectively communicated and collaborated with various parties to achieve business goals.
