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- Tasks: Support our development team and maintain key operational systems in a dynamic environment.
- Company: Join Royal Mail, a trusted name with a commitment to inclusion and community.
- Benefits: Enjoy 22.5 days annual leave, competitive pension, and family-friendly support.
- Why this job: Grow your technical skills while making a real impact in a fast-paced setting.
- Qualifications: Organisational skills, programming experience, and a passion for efficiency are key.
- Other info: Flexible hybrid working and excellent career growth opportunities await you.
The predicted salary is between 30000 - 50000 £ per year.
22.5 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates. Permanent, Full time.
Royal Mail Edinburgh - The first 12 weeks will be in at Royal Mail Edinburgh then reducing to a hybrid 3 days in office working arrangement.
We are looking for a highly organised and proactive Systems Analyst to support our development team and help maintain the smooth running of key operational systems. This role sits at the heart of our system administration, testing, and development processes—ideal for someone keen to grow their technical expertise in a fast-paced environment.
About the Role
- Complete service requests in Epicor (user access, password resets, menu updates)
- Maintain ServiceNow tickets and raise incidents/problems in EpicCare
- Prepare documentation and notes for planned system changes
- Update training material and knowledge base content
- Monitor daily system processes and interfaces
- Maintain system documentation, backups, ICDs, and version histories
- Support system release processes including deployment preparation and checks
- Perform scheduled deployment tasks, occasionally out-of-hours
- Support development and testing processes where needed
- Provide rotational early/late shift cover for key tasks
- Handle queries via shared inboxes and support general system tasks
About You
- Exceptional organisational skills
- Strong written and verbal communication
- Programming experience beneficial (C#, JavaScript, VBA, SQL)
- Experience with data analytics and software testing desirable
- Previous IT/computing experience or qualifications
- Knowledge of change and incident management (ITIL) ideal
- Team player with a focus on improvements and efficiency
Next Steps
The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions.
Extra Benefits
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*
- Supportive and generous company sick pay
- Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we will provide your interview questions in advance, so you can have your best examples ready.
At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we would love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
Closing Date: Please note, this advert may close early if the appropriate number of applications has been reached.
System Analyst - Edinburgh/Hybrid employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Analyst - Edinburgh/Hybrid
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Mail. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Go through common competency-based questions and think about how your experiences relate to the role of a Systems Analyst. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 3
Show off your skills! If you have programming experience or knowledge of data analytics, be ready to discuss specific projects or challenges you've tackled. This is your chance to shine and demonstrate your technical expertise.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. This shows you're engaged and helps you figure out if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace System Analyst - Edinburgh/Hybrid
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Systems Analyst role. Highlight your organisational skills and any relevant programming experience, as these are key for us at Royal Mail.
Showcase Your Communication Skills: Since strong written and verbal communication is essential, use clear and concise language in your application. We want to see how you can convey complex ideas simply!
Demonstrate Your Technical Expertise: If you've got experience with data analytics or software testing, don’t hold back! Mention specific tools or languages you’ve worked with, like C# or SQL, to show us your technical chops.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at Royal Mail Group
✨Know Your Systems
Familiarise yourself with the key operational systems mentioned in the job description, like Epicor and ServiceNow. Understanding how these systems work will not only help you answer questions confidently but also show your proactive approach to the role.
✨Prepare for Competency Questions
Since the interview will include competency-based questions, think of specific examples from your past experiences that demonstrate your organisational skills, teamwork, and problem-solving abilities. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Brush Up on Technical Skills
Given the programming experience required, make sure you're comfortable discussing C#, JavaScript, VBA, and SQL. If you have any recent projects or experiences using these languages, be ready to share them during the interview.
✨Show Your Enthusiasm for Growth
The role is ideal for someone keen to grow their technical expertise. Be prepared to discuss how you plan to develop your skills further and how you can contribute to the team’s efficiency and improvements. This will highlight your commitment to both personal and professional growth.
