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- Tasks: Lead a dynamic night shift team, ensuring top-notch service and operational efficiency.
- Company: Join Royal Mail, a trusted leader in global delivery services.
- Benefits: Enjoy competitive salary, car allowance, healthcare, and generous annual leave.
- Why this job: Make a real impact by managing a large team in a cutting-edge distribution hub.
- Qualifications: Proven experience in managing large operations and leading teams effectively.
- Other info: Flexible working hours with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Competitive salary plus £4,800 car allowance or £4,300 cash alternative, full family healthcare, 18% annual bonus potential with 27.5 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates.
Full time permanent position at Heathrow Worldwide Distribution Centre, Slough, SL3 8AQ. Royal Mail International Operations based at HWDC (Heathrow Worldwide Distribution Centre), the UK's largest and most advanced automated hub. This hub processes worldwide imports and exports, adhering to stringent customs and aviation security standards, and connects customers with over 195 countries globally. Spanning 45,000 square metres, HWDC has the capability to manage around 1 million import/export items daily.
Role summary: To support the operation, we have a vacancy for a Night Shift Manager who is responsible for +20 managers and approximately 400 frontline staff, helping us to continue to improve and deliver the best service.
Responsibilities:
- Lead and manage a large shift operation, overseeing +20 managers and approximately 400 frontline staff.
- Motivate the team on every shift to achieve their best and support development over time.
- Help the team meet a range of operational targets that improve service for customers and efficiency for the business.
What skills and experience we are looking for:
- Experience of successfully managing a large operation and achieving targets across scorecard measures.
- Experience of leading a large team, at a 2nd line manager level.
- Operational knowledge – expert knowledge of the letter’s operation and overall plant operation.
- Planning skills/project management – able to develop a plan, understand risks, monitor progress and deploy the plan.
- Data analysis and problem solving – ability to evaluate process performance using KPIs/metrics and identify trends.
- Stakeholder management – ability to build effective relationships with senior stakeholders.
- Strong drive, enthusiasm and resilience – strives to improve performance and energise colleagues.
- Experience of deploying major change and leading people through change.
- Safety – PIC trained and experience of safety tools and techniques.
- Commercial awareness – understands business challenges and can communicate the big picture to influence others.
Shift pattern: 22:30 – 07:00, Monday to Friday. Flexibility required to meet the needs of the unit.
Closing date: Sunday 8 February. Please note this advert may close early if the appropriate number of applications has been reached.
Important note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.
At Royal Mail we connect companies, customers and communities across the country, delivering a one-price-goes-anywhere universal postal service to more than 30 million addresses. As one of the UK's leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails. Your interview is the first step, and we want you to shine. We will provide interview questions in advance so you can have your best examples ready.
Royal Mail Group values trust and our people. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. We are Gold signatories to the Armed Forces Covenant and especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please visit: https://www.internationaldistributionservices.com/en/about-us/
Job reference number 332518
Shift Operations Manager in Slough employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Operations Manager in Slough
✨Tip Number 1
Get to know the company inside out! Research Royal Mail's values, mission, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to leadership and operational management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even share tips on how to ace the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Royal Mail and ready to take on the challenge!
We think you need these skills to ace Shift Operations Manager in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shift Operations Manager role. Highlight your experience in managing large teams and achieving operational targets, as this is what we’re really looking for!
Showcase Your Leadership Skills: We want to see how you’ve motivated and developed teams in the past. Use specific examples that demonstrate your ability to lead a large operation and drive performance improvements.
Be Data Savvy: Since data analysis is key for this role, include any relevant experience you have with KPIs and metrics. Show us how you've used data to solve problems and improve processes in your previous roles.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Royal Mail.
How to prepare for a job interview at Royal Mail Group
✨Know Your Operations Inside Out
Make sure you brush up on your operational knowledge, especially regarding the letter's operation and overall plant operation. Be ready to discuss how you've successfully managed large operations in the past and achieved targets across scorecard measures.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading large teams, particularly at a 2nd line manager level. Think about how you've motivated your team and supported their development over time, as this will resonate well with the interviewers.
✨Be Data Savvy
Since data analysis and problem-solving are key for this role, come prepared to discuss how you've evaluated process performance using KPIs and metrics. Share specific instances where you've identified trends and made improvements based on your findings.
✨Build Relationships with Stakeholders
Demonstrate your ability to build effective relationships with senior stakeholders. Prepare to talk about your commercial awareness and how you've communicated the big picture to influence others in your previous roles.
