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- Tasks: Lead and motivate a team to achieve operational targets and improve customer service.
- Company: Join Royal Mail, a leading UK company connecting communities with a universal postal service.
- Benefits: Enjoy a competitive salary, 10% bonus potential, 25 days leave, and a generous pension.
- Other info: Shift hours are Monday to Friday, 13:48 - 22:00; flexibility is key.
- Why this job: Be part of a transformative journey, embracing tech and making a real impact on service delivery.
- Qualifications: Looking for flexible candidates with strong leadership, communication skills, and a passion for teamwork.
The predicted salary is between 42000 - 70000 £ per year.
Job reference number 328589
Shift Manager (Late Shift)
Salary starting at 50,163, 10% bonus potential, 25 days annual leave and generous pension
Full time , Permanent
Princess Royal Parcel Hub, Blackmore Drive, North Circular Road, London, NW10 7RH
We have a very exciting opportunity for someone to join us as a late Shift Manager at our Princess Royal Hub , helping us to continue to improve and deliver the best service.
What does the role involve?
This is a role where you can take control and make a difference. On every shift, employees and engineers will look to you to lead the way. You\’ll motivate them to achieve their best every day and also work with them over time to help them develop and reach their potential. It\’ll be up to you to help the team to meet a range of operational targets, each one critical to improving our offering to customers, saving them money on a fast, high quality service. It\’s an important time in our history, as we make tech a bigger part of our operation, and you\’ll be essential in helping our people to adapt and us to grow and evolve.
What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:
Leadership Focus: Ensures the basics are right, takes a \’one company\’ approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
Achievement Focus: Ensures \’best day every day\’ by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.
Shift patterns: Monday to Friday, hours between 13:48 – 22:00, flexibility required due to operational needs.
Application process
If you are interested in applying, please complete your application online and submit your current CV.
Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.
Assessment Process
Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.
About Us
At Royal Mail we connect companies, customers and communities across the country, delivering a \’one-price-goes-anywhere\’, universal postal service to more than 30 million addresses. As one of the UK\’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we\’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: Date: Tuesday 2nd September. Please note, this advert may close early if the appropriate number of applications has been reached.
Shortlisting: Week commencing 2nd September
Interviews expected: Week Commencing 22nd September
#LI-POST #LIMRT
Shift Manager (Late Shift) employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Manager (Late Shift)
✨Tip Number 1
Familiarise yourself with the core values and mission of Royal Mail. Understanding their commitment to customer service and community connection will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your leadership skills, particularly in motivating teams and achieving operational targets. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Tip Number 3
Research the latest trends in logistics and technology within the postal industry. Being knowledgeable about how tech is evolving in operations will show your adaptability and readiness to embrace change, which is crucial for this role.
✨Tip Number 4
Practice common management scenario questions that may arise during the assessment process. This will help you think on your feet and demonstrate your problem-solving abilities, which are essential for a Shift Manager.
We think you need these skills to ace Shift Manager (Late Shift)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership, communication, and resilience skills. Use specific examples that demonstrate how you've motivated teams and achieved operational targets in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Shift Manager role and explain how your experience aligns with the company's focus on customer service and team development. Mention your adaptability to new challenges and your commitment to fostering a supportive environment.
Highlight Relevant Experience: When detailing your work history, emphasise any experience you have in managing teams, implementing improvements, and achieving results under pressure. This will show that you possess the achievement and improvement focus they are looking for.
Prepare for the Assessment: Since the assessment includes a capability-based interview and a management scenario exercise, think about potential scenarios you might face as a Shift Manager. Prepare examples that showcase your problem-solving skills and ability to lead effectively.
How to prepare for a job interview at Royal Mail Group
✨Showcase Your Leadership Skills
As a Shift Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, motivated others, or implemented strategies that improved performance.
✨Emphasise People Management
Highlight your experience in coaching and developing talent. Be ready to discuss how you've created a supportive environment and recognised achievements within your team, as this aligns with the company's focus on people.
✨Demonstrate Resilience
Prepare to discuss situations where you've faced challenges and how you adapted to them. Show that you can remain positive and realistic under pressure, which is crucial for the role.
✨Customer-Centric Approach
Be prepared to talk about how you've put customers at the heart of your decision-making in previous roles. Share specific examples of how you've improved customer experiences or addressed their needs effectively.