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- Tasks: Lead a team to deliver top-notch customer-focused HR services and analyse call trends.
- Company: A leading postal service provider based in Sheffield with a focus on excellence.
- Benefits: Competitive salary, benefits, and a full-time, 8-month fixed term contract.
- Why this job: Join a dynamic team and make a real impact in customer service excellence.
- Qualifications: Exceptional leadership, organisational, and communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
A leading postal service provider based in Sheffield is seeking a Helpdesk Service Team Leader to lead a team delivering a high-quality customer-focused HR service.
Responsibilities include:
- Analyzing call trends
- Monitoring service metrics
- Fostering a positive working environment
Candidates should have exceptional leadership, organizational, and communication skills.
This role offers a competitive salary, benefits, and a full-time, 8-month fixed term contract. Join a dynamic team at the forefront of customer service excellence.
HR Helpdesk Team Lead - Customer‑Centric Service in Sheffield employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Helpdesk Team Lead - Customer‑Centric Service in Sheffield
✨Tip Number 1
Get to know the company culture before your interview. Research their values and how they approach customer service. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or improved service metrics. We want to hear about your successes and how you can bring that experience to the HR Helpdesk role.
✨Tip Number 3
Prepare questions to ask during the interview. Show your interest in the role by asking about their current challenges in customer service or how they measure success in the HR Helpdesk team. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to lead and make a difference.
We think you need these skills to ace HR Helpdesk Team Lead - Customer‑Centric Service in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership and communication skills, as these are key for the HR Helpdesk Team Lead role. We want to see how your experience aligns with delivering a customer-focused service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a team in a customer-centric environment. We love seeing genuine enthusiasm for the role!
Showcase Relevant Experience: When detailing your past roles, focus on experiences that demonstrate your ability to analyse trends and monitor service metrics. We’re looking for evidence of your problem-solving skills and how you’ve fostered a positive work culture.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Royal Mail Group
✨Know the Company Inside Out
Before your interview, make sure to research the postal service provider thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Helpdesk Service Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service metrics. Be ready to discuss how you can foster a positive working environment.
✨Prepare for Customer-Centric Scenarios
Since this role focuses on delivering high-quality customer service, think of specific situations where you've gone above and beyond for customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your understanding of the role and the company. Inquire about the team dynamics, service metrics they prioritise, or how they measure success in customer service. This shows you're engaged and serious about the position.
