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- Tasks: Support the Resource Manager with reporting and staff communication at a busy distribution centre.
- Company: Join Royal Mail International Operations, a leading global logistics provider based at Heathrow.
- Benefits: Enjoy 22.5 days annual leave, competitive pension, and discounts on groceries and holidays.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth.
- Qualifications: Strong IT skills, especially in Excel, and excellent communication and organisational abilities required.
- Other info: Flexible interview process with support for all applicants, including those from the Armed Forces community.
The predicted salary is between 25721 - 30000 £ per year.
Job reference
Resource Support Administrator
Starting salary: £26,801 per annum rising with service plus £298 per month pro rata late shift allowance.
22.5 days annual leave plus bank holidays and a company pension scheme with highly competitive contribution rates.
Permanent, Full time, 38 hours per week.
Heathrow Worldwide Distribution Centre, Hurricane Way, Langley, Slough, SL3 8AQ
Royal Mail International Operations is based at HWDC (Heathrow Worldwide Distribution Centre), one of the UK largest, and most efficient automated Hubs in the UK. Worldwide import and export items are processed through HWDC, which operates 24/7 to meet strict customs and aviation security specifications and connects over 195 countries worldwide.
HWDC has a vacancy for a Resourcing Support on the late shift to join the team, where you\’ll play a key role in supporting the Resource Manager and keeping operations running smoothly across all shifts.
In this role, you\’ll support the Resource Manager in producing all the required reports throughout the shift and communicating with the members of staff on shift with their queries.
Key duties
- Manage daily absence updates in internal systems and trackers; produce sick letters and ensure welcome back meetings are completed and closed.
- Run and distribute key reports (absence, variance, staffing numbers, G/L accounts, variable pay) and elevate discrepancies.
- Maintain accurate work patterns, sign on sheets, annual leave allocations, and rehab plans.
- Handle daily staff queries (overtime, annual leave, sign on issues) and monitor lateness/no clock cases for managerial action.
- Communicate absence information and operational issues with Shift Managers and the Resource Manager.
- Publish ad‑hoc overtime when required and action all Line Manager emails.
- Answer calls and respond to email queries.
- Complete all standard tasks independently every Saturday.
- Prepare presentation slides and attend CWU union meetings as required.
- Support additional ad‑hoc duties assigned by the Line Manager.
Attendance: Tuesday – Saturday, 14:12 – 21:48
About You
- From a staff resourcing/planning background.
- Excellent IT computer skills, especially in Excel (V look up, pivot tables), reporting and data analysis – essential.
- Clear communication both written and verbal.
- Ability to check information accurately and maintain error‑free records.
- Able to work both independently and as part of a wider team environment.
- Comfortable using internal systems, completing simple forms, and recording operational data accurately.
- Consistently reliable attendance and timekeeping.
Closing Date
Wednesday 25th March. This advert may close early if the appropriate number of applications has been reached.
Next Steps
Your CV will be reviewed and if your experience is a good match, you\’ll be invited to complete an online test. Candidates who meet the required test pass mark will be invited to an on‑site assessment centre (Excel task). Successful candidates will then progress to a final competency‑based interview.
Extra Benefits
- Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay.
- Your Wellbeing – you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It is free, and it is for everyone.
- *Available only to permanent employees.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please visit
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Resource Support Administrator employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Support Administrator
✨Tip Number 1
Familiarise yourself with the specific reporting tools and Excel functions mentioned in the job description. Being able to demonstrate your proficiency in these areas during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Prepare examples of how you've successfully managed multiple tasks under pressure in previous roles. This will help you illustrate your organisational skills and ability to work independently, which are key for this position.
✨Tip Number 3
Since communication is crucial for this role, think of instances where you've effectively resolved staff queries or improved team communication. Highlighting these experiences can set you apart from other candidates.
✨Tip Number 4
Research Royal Mail's values and commitment to inclusion. Be prepared to discuss how your personal values align with theirs, especially regarding trust and community representation, as this will resonate well during your interview.
We think you need these skills to ace Resource Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in resource planning and administration. Emphasise your proficiency with Excel and reporting tools, as these are crucial for the Resource Support Administrator role.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and attention to detail. Mention specific examples of how you've successfully managed multiple tasks under pressure in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and proactive problem-solving abilities. These traits are essential for resolving staff queries and supporting the Resource Manager effectively.
Prepare for the Interview: Since the company provides interview questions in advance, take this opportunity to prepare thoughtful responses. Use examples from your past experiences that demonstrate your ability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Royal Mail Group
✨Know Your Role
Familiarise yourself with the responsibilities of a Resource Support Administrator. Understand the key tasks such as managing absence records and running reports, so you can confidently discuss how your skills align with these duties.
✨Excel Skills are Key
Since the role requires strong Excel skills, be prepared to discuss your experience with data analysis and reporting tools. Consider bringing examples of past work where you've used Excel effectively.
✨Demonstrate Communication Skills
Effective communication is crucial for this position. Think of examples where you've successfully resolved queries or communicated updates to staff, showcasing your ability to keep everyone informed.
✨Show Your Organisational Skills
The job demands excellent organisational abilities. Prepare to share instances where you've managed multiple tasks under pressure, highlighting your proactive approach to problem-solving and attention to detail.