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- Tasks: Lead performance improvement and cultural change across Delivery Operations in the South East.
- Company: Join Royal Mail Group, a trusted name committed to operational excellence and community service.
- Benefits: Enjoy competitive salary, car allowance, healthcare, 18% bonus potential, and generous leave.
- Why this job: Shape the future of delivery while coaching leaders and driving impactful change.
- Qualifications: Proven experience in operations, change management, and strong leadership skills required.
- Other info: Inclusive recruitment process; we welcome diverse applicants, including those from the Armed Forces community.
The predicted salary is between 43200 - 72000 £ per year.
Job reference 328053
Regional Operations Improvement Manager
Competitive salary, £5,500 Car allowance (or £5000 as cash via payroll each month (£416.67)) plus Healthcare, 18% annual bonus potential with 27.5 days annual leave, plus bank holidays, increasing with service
Permanent, Full time
South East regional role covering Anglia to Brighton
Are you a tactical leader with a passion for driving operational excellence and cultural change? We\’re looking for a Regional Operations Improvement Manager to lead performance improvement across our Delivery Operations. This is a high-impact role where you\’ll shape the future of delivery by embedding continuous improvement, coaching leadership teams in a new standard of working and delivering against key performance metrics.
About the Role
As a key member of the Engineering and Process Design team, you\’ll be responsible for creating and deploying strategic performance plans across your region. You\’ll lead cultural and operational transformation, working closely with senior stakeholders, union partners and delivery teams to embed new ways of working and drive sustained improvement.
Key Responsibilities:
- Lead the creation and execution of regional strategic plans aligned with the Operating System.
- Drive continuous improvement and innovation across Delivery Units.
- Coach and develop operational leaders to embed a high-performance culture.
- Collaborate with stakeholders to integrate new processes and standards.
- Use the Operating System to drive performance against KPIs and reduce operational disruption.
- Ensure compliance with health, safety, and automation standards.
About You
You\’re an experienced operational leader with a deep understanding of Delivery processes and a proven ability to lead change. You\’re confident engaging at all levels, from frontline teams to senior stakeholders, and have a passion for developing people and driving results.
What You\’ll Bring:
- Strong leadership and stakeholder management skills.
- Proven experience in change management and continuous improvement.
- Expert knowledge of Delivery & Collection operations.
- Ability to coach and build high-performing, future-ready teams.
- Skilled in problem-solving and resource prioritisation based on data, numbers and facts.
- Experience working with trade unions and influencing at a senior level.
Extra Benefits
Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
Discounts and offers – there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
Supportive and generous company sick pay
Your Wellbeing -you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It\’s free, and it\’s for everyone.
*Available only to perm employees
Next Steps
The next stage of the selection process will be a face to face interview in the Anglia region consisting of competency based and role specific questions. We plan to hold interviews on 19th August.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we\’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we\’d love to hear from you.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date:11th August. Please note, this advert may close early if the appropriate number of applications has been reached.
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Regional Operations Improvement Manager employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Improvement Manager
✨Tip Number 1
Familiarise yourself with the key performance metrics and operational standards mentioned in the job description. Understanding these will help you demonstrate your knowledge during the interview and show how you can contribute to driving performance improvement.
✨Tip Number 2
Prepare specific examples of how you've successfully led change management initiatives in the past. Highlight your experience in coaching teams and embedding a high-performance culture, as this aligns closely with the responsibilities of the role.
✨Tip Number 3
Research Royal Mail Group's values and their commitment to inclusion and diversity. Be ready to discuss how your personal values align with theirs, as cultural fit is crucial for this position.
✨Tip Number 4
Engage with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your responses during the interview.
We think you need these skills to ace Regional Operations Improvement Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operational leadership and change management. Use specific examples that demonstrate your ability to drive continuous improvement and engage with stakeholders at all levels.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and cultural change. Mention how your skills align with the key responsibilities of the role, particularly in coaching leaders and embedding new processes.
Prepare for Competency-Based Questions: Since the interview will include competency-based questions, think of examples from your past experiences that showcase your leadership, problem-solving, and stakeholder management skills. Structure your answers using the STAR method (Situation, Task, Action, Result).
Research the Company Culture: Familiarise yourself with Royal Mail Group's values and commitment to inclusion. This will help you align your application with their culture and demonstrate your understanding of their mission during the interview.
How to prepare for a job interview at Royal Mail Group
✨Understand the Role
Make sure you have a solid grasp of what the Regional Operations Improvement Manager role entails. Familiarise yourself with key responsibilities such as driving continuous improvement and coaching leadership teams. This will help you tailor your answers to demonstrate how your experience aligns with their needs.
✨Prepare for Competency Questions
Since the interview will consist of competency-based questions, think of specific examples from your past experiences that showcase your leadership, change management, and problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Engage with Stakeholders
Given the importance of stakeholder management in this role, be prepared to discuss how you've successfully engaged with various stakeholders in previous positions. Highlight any experience you have working with trade unions or senior management, as this will be particularly relevant.
✨Show Your Passion for Improvement
Demonstrate your enthusiasm for operational excellence and cultural change. Share examples of how you've driven innovation and continuous improvement in past roles. This will show that you're not just qualified, but also genuinely passionate about making a difference in the organisation.