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For Companies At a Glance
- Tasks: Lead a transformative ERP programme, shaping Royal Mail's commercial future.
- Company: Join Royal Mail, a trusted UK institution with a rich legacy.
- Benefits: Enjoy family-friendly support, discounts, and 24/7 wellbeing services.
- Why this job: Make a lasting impact on millions of customers and drive innovation.
- Qualifications: Experience in large-scale ERP transformations and strong leadership skills.
- Other info: Inclusive recruitment process; we value diverse backgrounds and experiences.
The predicted salary is between 43200 - 72000 £ per year.
The Opportunity
We are seeking an exceptional Technology Programme Director - Future ERP (Commercial) to lead the delivery of the Commercial workstream within this flagship transformation. This is a senior leadership role with end to end accountability for implementing SAP S/4HANA capabilities across pricing, billing, product configuration and revenue management. You will shape and drive a multi year programme that is central to Royal Mail's commercial evolution, partnering closely with senior leaders across Commercial, Finance and Technology. You will lead a multidisciplinary team of around 20 project managers, architects, business analysts and subject matter experts, as well as managing major supplier delivery.
Key Responsibilities
- Own the delivery of the Commercial workstream within the Future ERP programme, ensuring clear scope, milestones and measurable outcomes.
- Build and manage an integrated programme plan across Commercial, Finance and supplier teams, with strong control of dependencies, risks and issues.
- Operate robust governance and transparent reporting to support timely, informed decision making.
- Hold internal teams and suppliers to account for scope, schedule, cost, quality and risk commitments.
- Partner with senior Commercial stakeholders to align technology delivery with target pricing, billing and revenue processes.
- Ensure high quality solution design aligned to enterprise architecture, enabling automation, accurate pricing and data driven decision making through SAP S/4HANA.
- Work with Service Management to ensure operational readiness and a smooth transition into BAU.
- Lead, develop and inspire a high performing programme team.
- Ensure compliance, security and auditability across all Commercial deliverables.
About You
You will bring:
- A strong track record delivering large scale ERP or Commercial transformation programmes, ideally involving SAP S/4HANA.
- Deep understanding of pricing, billing, revenue management and product configuration processes.
- Proven leadership across complex, multi workstream environments.
- Strong commercial acumen and the ability to influence senior stakeholders.
- Demonstrated experience managing major suppliers.
- A commitment to secure, compliant and scalable technology solutions.
- The ability to lead, motivate and develop high performing teams.
Why Join Us
This is a rare opportunity to lead a once in a generation transformation at the heart of one of the UK's most recognised organisations. You will shape the future of Royal Mail's commercial capability and leave a lasting legacy on how millions of customers interact with our services.
Extra Benefits
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave.
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills.
- Supportive and generous company sick pay.
- Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. It's free, and it's for everyone.
Next Steps
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions. Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we'll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we'd love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: 19th February 2026. Please note, this advert may close early if the appropriate number of applications has been reached.
Programme Director- Tech Commercial Lead employer: Royal Mail Group
Contact Detail:
Royal Mail Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Director- Tech Commercial Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the role of Programme Director. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching Royal Mail’s recent projects and initiatives. Knowing their current challenges and successes will help you tailor your responses and show that you’re genuinely interested in leading their transformation.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve successfully led teams through complex projects. This will help you demonstrate your ability to inspire and manage a multidisciplinary team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Programme Director- Tech Commercial Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with ERP transformations, especially with SAP S/4HANA. We want to see how your skills align with the role of Programme Director, so don’t hold back on showcasing your relevant achievements!
Showcase Leadership Skills: This role is all about leading a multidisciplinary team, so be sure to emphasise your leadership experience. Share examples of how you've motivated teams and managed complex projects in the past. We love seeing candidates who can inspire others!
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate applications that are easy to read and get straight to the point, so keep it professional yet engaging.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to track your application status. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at Royal Mail Group
✨Know Your SAP S/4HANA Inside Out
Make sure you have a solid understanding of SAP S/4HANA capabilities, especially in pricing, billing, and revenue management. Be ready to discuss how you've successfully implemented these processes in past roles, as this will show your expertise and relevance for the Programme Director position.
✨Demonstrate Leadership Experience
Prepare examples that showcase your leadership skills, particularly in managing multidisciplinary teams. Highlight specific instances where you've inspired and developed high-performing teams, as this is crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Align with Royal Mail's Values
Familiarise yourself with Royal Mail's commitment to trust, inclusion, and community. During the interview, reflect these values in your answers and demonstrate how your personal ethos aligns with theirs. This will help you connect with the interviewers on a deeper level.
✨Prepare for Competency-Based Questions
Since the interview will include competency-based questions, think about key scenarios from your past that illustrate your problem-solving abilities, commercial acumen, and experience with major suppliers. Practising these examples will help you articulate your thoughts clearly and confidently.
